We support migrations from Exchange Server 2003/2007/2010 (in-house and hosted), Google Apps/Gmail, GroupWise 7/8, Zimbra, Lotus Notes, POP, and IMAP
Yes. We have highly experienced Rackers who have helped customers migrate from a variety of environments. If the migration speed does not meet your expectations, we can also migrate via pst files using FTP for Exchange mailboxes.
Free for customers who migrate locally via Outlook. You may use our Self-Service MigrationWiz tool for $4.99/per mailbox or choose our Assisted Migration service for $10/per mailbox.
Migration times vary per customer. Some migrate in hours and others migrate in days or weeks. The migration process is a partnership between you and the migration team. Please consider your availability and resources when planning your migration as they will be needed for the testing phase of the migration and will impact the overall timeline of the transition.
We use a combination of automated tools and experienced Rackers to perform the migration. At each step of the migration, we stay in close contact with your team to help you get a successful outcome.
Once you submit your migration request, our email migration experts will discuss available approaches with you, depending on the configuration of your source server and your migration type. Our team will require that you provide the source server address/URL and all usernames and passwords for the mailboxes. A spreadsheet will be sent to you for this step in the process.
Yes, users can continue to access and use their mailbox normally. However, we strongly recommend that passwords not be reset during the migration.
Please see the article for Items migrated during an Email and Apps Migration.
Yes, this process is referred to as a “Platform Change” which our Internal Migration team will perform for you at no cost. You may place a request by contacting our support team through one of the following methods:
The tool will not create the mailboxes. They will need to be created in the Control Panel prior to the migration. It will only migrate data to existing mailboxes on your account.
Our Support Team who is available 24/7/365 will be happy to answer any specific questions you may have.
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