Manage email administrators with the Cloud Office control panel


This article explains how to add, disable, and delete an administrator through the Cloud Office control panel. An email administrator can contact support, add mailboxes, unlock accounts, and so on. You can also set limitations for administrators to see only certain information.

Note: Managed and Dedicated customers access contacts and permissions via the MyRackspace Portal.

 

Add an administrator

  1. Log into the Cloud Office control panel.
  2. In the My Account section of the right side of the screen, click Manage Administrators.

     
  3. Click Add Administrator.

     
  4. Enter the following information for Admin Settings:
  • Admin ID - Enter a unique name for the account. If the ID that you enter is used elsewhere on the email hosting system, you are prompted to enter a new ID.
  • Type - Select the level of security for the administrator:
    • Super - Allows full access to the control panel, and includes the ability to create and manage administrator accounts.
    • Standard - Allows full access to the control panel, but restricts the administrator from certain areas of the My Account section of the control panel. Specifically, standard administrators cannot access the General InformationContacts, Invoice History, Current Admins, or Add Administrator areas.They can, however, access Administrator Activity and all Support resources.
    • Limited - Allows access to only the control panel areas you specify. (You can select the specific areas at the bottom of the screen after selecting Limited.)
      • Password - Enter a password for thiss administrator account.
      • Confirm - Retype the password.
  1. Enter the following information for Additional Information:
    • First Name - Enter the administrator’s first name.
    • Last Name - Enter the administrator’s last name.
    • Email - Enter the administrator's email address.
       
  2. Enter in the following information for Security:
    • Security Question - Select a security question from the list provided
    • Security Answer - Enter the answer to the security question.
       
  3. Enter in the following information for Options:
    • Specify whether the password never expires or expires in a specified number of days.
    • Allow simultaneous logins using this Administrative ID allows multiple people on different machines to log in using the same account.
    • Selecting Login restricted to IP address(es) allows access only from certain IP addresses, such as the office or home network.
       
  4. If you selected Limited as the Type for your newly created administrator, perform the following actions at the bottom of the tab:
    1. On the Permission tab, select the check box for each area to which this limited administrator should have access. By default, limited administrators have access to all domains in the account. 
    2. To specify which domains the administrator can access, click the Domain Access tab.
    3. Use the Filter and Search tools to locate the domains associated with the account.
    4. In the Current Domains box, select the domain or domains that you want to allow the administrator to access. To select multiple domains, hold the Ctrl key as you click each domain. Then, click Add.
    5. To select multiple domains, hold the Ctrl key as you click each domain.
    6. To remove a domain from the Access - Allowed box, click the domain and then click Remove.
       
  5. Click Save.

You can email your newly created administrator with the credentials to log in.

 

Delete an administrator

Deleting an administrator completely removes the admin user from the control panel.  If access needs to be granted again, a different Super Administrator must re-create the user.

To delete an administrator, log in to the control panel, and perform the following steps:

  1. Log in to the Cloud Office control panel.
  2. At the top of the page, click My Account.
  3. In the Administrators section, click Administrators.
  4. Select the check box next to each administrator that you want to delete. If you delete the logged in administrator, you will be logged out upon deletion. The account must have at least one administrator.
  5. Click Delete.
  6. In the confirmation box, click OK.

Disable Administrator

Disabling administrators removes their ability to log in to the control panel, but it keeps their information visible so that they can be re-enabled in the future.

To disable an administrator, log in to the control panel, and perform the following steps:

  1. Log in to the Cloud Office control panel,
  2. At the top of the page, click My Account.
  3. In the Administrators section, click Administrators.
  4. In the Action column for the administrator, click Disable
    Note: You can reverse this action by clicking Enable.
  5. In the confirmation pop-up box, click Delete # Administrator. (The # corresponds to the number of administrators that you have selected for deletion.)

 



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