DNS Management - How To Update Your IP Address

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control Panel.

One of the greatest conveniences of Rackspace Cloud Sites is automatic DNS provisioning when adding a new domain through your Control Panel. 

But what if you're hosting your DNS externally to Rackspace? How will you update your DNS records to make your website accessible?

The following steps walk through the process of locating your Rackspace Cloud Sites DNS entries so you can add them to your external DNS provider. This will ensure your DNS is pointing accurately to your Cloud Site. 

  1. Log into your Cloud Sites Control Panel. 

    Click here to visit the Cloud Sites Control Panel.  You'll use the control panel to find your DNS entries. 

  2. In the Cloud Sites Control Panel, please click on Hosting > Cloud Sites. 

  3. Select the domain name for which you would like to obtain DNS information. 

  4. Click on the "DNS" tab toward the top of your screen. 

  5. Scroll down to the DNS Management section within the DNS tab. 

    This area will provide you with all of the DNS entries for your currently-viewed domain within Cloud Sites. The two entries you will certainly need will be the www.domain.com and the root domain.com as indicated in the screenshot below. 

  6. Replicate these DNS entries to your external DNS provider. The process will differ depending on the service. 

    In the screen shot above you can see "A" and "CNAME" entries in the "Type" column.  Make sure you at least replicate the "A" entries for the root domain and "www", though you may also want to set the "ftp" record (the address used to transfer files to the domain).

    If you are using email through Cloud Sites you should also set up the "CNAME" entries for "mail" and "webmail".


Cloud Control Panel

You can also edit and update your DNS records through the new Cloud Control Panel's DNS page.


It can take a while for the DNS settings changes to propagate to the rest of the Internet, so your domain may not point to your Cloud Site right away. You can bypass DNS and make sure your site is up using the "Testing URL" listed in the site's "General Settings" tab.  If you still can't access the site through your domain name after an hour or two you might contact your DNS provider for assistance.

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