Cloud Servers with Managed Operations support for Windows


Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software and server configurations on Cloud Servers with Managed Operations.

Operating Systems

  • Windows 2008 Server R2
  • Windows 2012 Server

Note: Detailed information on Linux support can be found in Cloud Servers with Managed Operations support.

IIS 7.5

Supported Web (HTTP/HTTPS) FTP
Installation Yes Yes
Configuration Yes Yes
Troubleshooting Yes Yes
Monitoring Yes Yes
Patching Yes Yes

 

IIS 8

Supported Web (HTTP/HTTPS) FTP
Installation Yes Yes
Configuration Yes Yes
Troubleshooting Yes Yes
Monitoring Yes Yes
Patching Yes Yes

 

Database Servers

Supported SQL Server 2008 R2 SQL Server 2012 MySQL
Installation Yes Yes Yes
Configuration Yes Yes No
Troubleshooting Yes Yes No
Monitoring Yes Yes Yes
Patching Yes Yes No

 

Programming Languages

Supported ASP ASP .Net PHP (Fast CGI)
Installation Yes Yes Yes
Configuration Yes Yes Yes
Troubleshooting Yes Yes No
Monitoring Yes Yes No
Patching Yes Yes No

 

Software Firewall

Supported Windows Firewall
Installation Yes
Configuration Yes
Troubleshooting Yes

 

FTP

Supported Windows FTP 7.5 IIS 8 FTP FileZilla
Installation Yes Yes Yes
Configuration Yesl Yes Yes
Troubleshooting Yes Yes Yes
Monitoring Yes Yes Yes
Patching Yes Yes No

 

SMTP

Supported II6 Outgoing ONLY
Installation Yes
Configuration Yes
Trouble Shooting Yes
Monitoring Yes
Padding Yes

 

Active Directory (US Only)

Supported Windows 2008 Windows 2012
Set up AD Controller Yes Yes
Add Users to AD Yes Yes
Establish AD Trust to customer's on-premises AD (their DC) using RackConnect Yes Yes
Establish AD Trust between customer's dedicated and cloud environments, hosted at Rackspace Yes Yes
Establish AD Trust to Rackspace Intensive domain No No
Replication Yes Yes
Authentication for Web Yes Yes
Internal DNS for Active Directory Yes Yes
LDAP Yes Yes
Application partitions when using other Rackspace Application Services (for example, SharePoint and Exchange) Yes Yes
Development for Federated Services No No
Development for Application integration No No
Snapshots or Backups of Domain Controller No No
Group Policy Objects No No
Distributed File System (DFS) No No
RackConnect to Dedicated environment Yes Yes
Multiple Domain Controllers Yes Yes
Rights Management No No
Federated Services No No
CA Services No No

 

Other Packages

  • LoadBalancing - Support is provided through the use of Cloud Load Balancers.
  • Email - Support is provided through Rackspace Email and using IIS 6 SMTP on the server.
  • DNS - The use of the cloud nameservers for DNS is supported. Windows DNS is currently not supported.
  • Exchange is not supported at this time.
  • SharePoint is not supported at this time.

 



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