Checking for autodiscover

As explained in Set up Autodiscover, autodiscover is a service that enables you to easily configure your email client using only your email address and password. It is the best way to receive the full benefits of Rackspace hosted email solutions.

This article explains how to verify that you have autodiscover set up correctly.

Verify the correct setup of autodiscover

To confirm that your domain has properly set up autodiscover, perform the following steps from your computer, Windows or Mac.


  1. From the desktop, click Start > Run.

  2. Type cmd and press Enter.

  3. In the command prompt window, type the following command:


    Replace with your own domain name.

  4. Press Enter.

    If your records were created correctly, you should receive results similar to the ones in the following example:


  1. In the applications folder on your Mac, navigate to Utilities and select Terminal.

  2. In your terminal window type the following command:


    Replace with your own domain name.

  3. Press Enter.

    If your records were created correctly, you should receive the highlighted results below:

Set up autodiscover with internal DNS

If you're running your own Windows Server 2003 or 2008 with internal DNS configured, you will need to perform the following steps to set up autodiscover:

  1. In your remote desktop session select Start Programs > Administrative Tools > DNS.

  2. Right-click your domain name and select New Alias (CNAME)**.

  3. Under Alias Name enter autodiscover

  4. Under Fully qualified domain name (FQDN) enter

  5. Click Ok.

  6. Right-click domain > Restart DNS or go to Service > DNS Service > restart. This step is very important. If you do not perform restart the DNS, the CNAME will not go live and will become visible to your clients!

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