Can't connect to a Cloud Sites website via FTP
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu.
This article lists some possible reasons why you can’t connect to your Cloud Sites website via FTP and provides some solutions.
Do you have the correct address for the FTP server?
Your FTP server address is listed in the Cloud Sites Control Panel, on the General Settings tab of a domain, in the Viewing and Editing section. It is ftp.yourdomain.com after DNS has propagated. Before DNS updates, you can use the following address:
- (For users without DFW in their test link) ftp1.ftptoyoursite.com (220.127.116.11)
- (For users with DFW in their test link) ftp2.ftptoyoursite.com (18.104.22.168)
Are your user name and password correct?
You can check your user name and password in the Cloud Sites Control Panel, on the General Settings tab of the domain. Your user name is listed in the Viewing and Editing section, and you can change your password from the section. If you are still having trouble accessing your FTP server, double-check your user name and password for stray spaces that might have been captured during a copy and paste.
Verify that your FTP program is using Passive Mode Transfer
When logging in to your FTP server, ensure that you are using Passive Mode. Some FTP programs use the following names for Passive Mode: Firewall Friendly or PASV. Using Passive Mode allows your FTP software to navigate through our firewalls.
Verify that your personal firewall is set to allow your FTP program access to the Internet
Most firewalls will block Internet access to programs that use known vulnerable ports, unless you specifically grant access. Check with the developer of your firewall software to learn how to grant Internet access to individual programs.
You might also want to verify that your firewall allows Internet traffic through port 21. If that does not solve the issue, check with your ISP provider to ensure that they allow access to port 21.
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