Rackspace was founded with the vision of being a different type of company—a technology service company that was easy
to do business with. It's our unique customer service philosophy we call Fanatical Support
®.
To ensure that Fanatical Support endures, we've made our legal information easily accessible. For questions related to these
documents, please
contact a Rackspace representative.
Master Services Agreement
Our Master Services Agreement denotes our standard contract between Rackspace and our customers.
Service Level Agreements
Because availability is critical, our SLA is designed to protect customers against unscheduled outages. The SLA provides
unsurpassed levels of availability with penalties for failure to comply.
Privacy Statement
Rackspace has created this privacy statement that sets forth our information gathering, data security and
dissemination practices.
Copyright and Trademarks
Receive information on Rackspace's copyright and/or applicable rights to all text and graphic images.
Acceptable Use Policy
Receive information about what type of behavior is and is not allowed on the Rackspace network.
Other Statements