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Cloud Servers with Managed Cloud Service Level - Spheres of Support

The Rackspace Managed Cloud Service Level provides support beyond the standard Infrastructure Service Level, including direct assistance with resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To e ...

Cloud Servers with Managed Cloud Service Level for Windows - Spheres of Support

The Rackspace Managed Cloud Service Level provides support beyond the standard Infrastructure Service Level, including direct assistance with resizes, snapshots, host machine issues, monitoring, adding and removing servers, and managing IP addresses. To e ...

What do the various icons and statuses on the ticket list represent?

Once a ticket is opened it can be in one of the following four states depending on the work done on it. New In progress Pending your response Solved Closed As soon as a ticket is opened by a Rackspace Cloud customer it is in the " New " state. O ...

Adding a Managed Service Level to Your Cloud Account

What does it mean to have a Rackspace Managed Cloud Service Level account? A Rackspace Managed Cloud Service Level account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level ...

Terms of Service

Please click here to view The Rackspace Cloud Terms of Service . Please click here to view the Mail Hosting Services Terms of Service . cloud cloudsites cloud sites Terms of Service t.o.s. Email & Apps Email Archiving Cloud Drive Exchange Rackspace ...

What is Cloud Servers with a Managed Cloud Service Level?

Cloud Servers with a Managed Cloud Service Level extends the managed support level from our Managed Hosting offering into our Cloud offering. The Managed Cloud Service Level provides an additional level of support that includes monitoring, OS and applicat ...

What does a server with Managed Cloud Service Level support cost?

Upon the creation of a server account with Managed Cloud Service Level support, a flat monthly account fee of $100 will be assessed when at least one server on the account is active and used during that month. There is no limit to the number of servers wi ...

Why is there an account fee as well as a service fee?

The account fee covers the administration of your Managed Cloud Service Level account and the service fee covers the support team and the services that they provide. Managed Cloud Servers FAQ ...

Will the $100 account fee be assessed with only partial-month usage of a Cloud Server with a Managed Cloud Service Level or will it be prorated?

The account fee will not be prorated. The service fee, however, is a utility fee, and you will be charged only for the amount of time that your server is active. Managed Cloud Servers FAQ ...

Will the Rackspace support team automatically scale Cloud Servers if necessary?

Not at this time. However, if you notice issues or have questions about capacity, the Managed Cloud Service Level team will work with you and recommend solutions. Managed Cloud Servers FAQ ...

Will Rackspace troubleshoot programming or code for customers?

No. The Infrastructure Service Level and Managed Cloud Service Level teams will not troubleshoot your code or programs. Managed Cloud Servers FAQ ...

What is Rackspace Cloud Backup?

Rackspace Cloud Backup is a file-level storage option for Cloud Servers. It allows you to configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you. For additional information, ...

What is the expanded image backup option included with my Managed Cloud Service Level account?

Expanded image backups allow you to retain up to 14 daily backups (in the form of snapshots), along with 1 weekly backup (also in the form of a snapshot). All backups will be stored on your Cloud Files account at a cost of 10¢/GB and can be configured and ...

Do I need a separate account for Cloud Servers with a Managed Cloud Service Level?

Because the Managed Cloud Service Level is offered at the account level, every cloud product in the account receives the Managed Cloud Service Level. Therefore, if you want to have some cloud servers that do not have a Managed Cloud Service Level and some ...

Can I move my servers from my current account to a Managed Cloud Service Level account?

If you want Managed Cloud Service Level support for a server that is in your current Infrastructure Service Level account, you must migrate that server to a new server within a Managed Cloud Service Level account. This migration is necessary in order for ...

As a Rackspace customer, can I link my Managed Hosting configuration and account to a Cloud Server with Managed Cloud Service Level configuration and account?

Yes, the same way you are currently able to link your Managed Hosting accounts and your cloud accounts. Managed Cloud Servers FAQ ...

Do you have Servers with a Managed Cloud Service Level in the UK?

Yes. For information, go to http://www.rackspace.co.uk/cloud/managed . Managed Cloud Servers FAQ ...

Is there a cost associated with data migration services?

The Managed Cloud Service Level team will assist you in determining if a migration is needed. If it is, the Managed Cloud Service Level team will work with the Rackspace Professional Services team on the migration, or they can recommend a Rackspace Partne ...

Is my Rackspace Cloud Server with a Managed Cloud Service Level account automatically backed up?

No, your server is not backed up until you configure and schedule backups. You have the following options for backing up your server: Cloud Server images - Learn about creating and restoring images via our Cloud Control Panel or API . Rackspace Cloud Back ...

How do I contact the Managed Service Team?

You can contact the Managed Service team via direct chat, a phone call to 1-877-934-0407, or by submitting a ticket online. There are links to all of these options on the Control Panel. Managed Cloud Servers FAQ ...

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