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What do the various icons and statuses on the ticket list represent?

Once a ticket is opened it can be in one of the following four states depending on the work done on it. New In progress Pending your response Solved Closed As soon as a ticket is opened by a Rackspace Cloud customer it is in the " New " state. O ...

Choosing a Virtualization Mode (PV versus PVHVM)

The terms PV and PVHVM refer to the virtualization mode used by the hypervisor to run the virtual machine. In general, PVHVM offers better performance than PV, especially for disk and network IO, but is not well supported in Linux operating systems with a ...

Cloud Hosting Service Level Agreement

Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at  http://www.rackspace.com/cloud/legal/sla/ . cloudsites cloud sites sla service level agreement Cloud Servers Managed Cloud Servers Cloud Backup Cloud Monitoring C ...

Rackspace Standard and Non-Standard Images

The Rackspace Cloud Terms of Service refer to standard and non-standard images. This article provides more detail about those terms. Standard Images Standard images are all the base images supplied by Rackspace for your service level and RackConnect stat ...

Identifying Rackspace Standard Images

Standard images are images supplied by Rackspace and supported for your Rackspace Cloud account's type and service level. The distinction between standard and non-standard images is described in detail in the Knowledge Center article Rackspace Stan ...

Transferring images between regions of the Rackspace open cloud

Introduction A common request we receive is, "Dear Rackspace, I've got a server in your DFW region and I want one exactly like it in SYD. How can I make that happen?" You can make it happen by using Cloud Images. Here's how. Setting ...

Preparing an image for import into the Rackspace open cloud

You can use the Cloud Images service to import custom virtual machine disk images into the Rackspace open cloud. For such images to boot correctly, they must be prepared according to the following requirements and instructions. Requirements Images cannot ...

Cloud Images Frequently Asked Questions

Cloud Images Where is the documentation? What is Cloud Images and how does it relate to Glance? What does Cloud Images expose, exactly? Why are the Glance operations being exposed? What kind of new functionality can be accessed with the Cloud Images API? ...

Creating a CentOS 6.5 image for the Rackspace open cloud

You can use the Cloud Images service to import custom virtual machine disk images into the Rackspace open cloud. In order for your images to be bootable as servers in the Rackspace cloud, however, they must be properly prepared. This article provides a d ...