The Cloud Files container named "z_do-not-delete-cloud-backup" is required for Rackspace Cloud Backup to work properly. If this container is deleted, you will receive the error, "Container does not exist. Invalid snapshot id and engine, and check config_backup.json id" when you attempt to do a backup.
Sometimes we see a customer backup fail with the error message: "Container does not exist Invalid snapshot id and engine, and check config_backup.json id."
There are two causes for this error:
- The user has deleted the Cloud Files container where their backups are stored.
- Clicking the View Configuration link does not display the JSON configuration. The common cause of this is that the customer has backup configurations that are in a corrupted state.
Do not delete the z_do-not-delete-cloud-backup container in their cloud files; it is used for backup. If you have accidentally deleted this container, contact Rackspace Support.