Managed Operations: All Articles


Recently, Gartner added a new cloud category in its annual Magic Quadrant Analysis: Cloud-Enabled Managed Hosting. We feel this category is a response to the intersection of cloud computing and managed hosting services. We also...
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Authors: Caleb Groom, Director, Product and Engineering Ryan Walker, DevOps Automation Engineer BK Box, Principal Engineer Introduction The flexibility of the cloud and the ability to create—or remove—a resource on demand...
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- Getting Started -

When you're creating new Rackspace cloud resources it's important to understand what a region is and how to use regions effectively. What is a Region? A region is a collection of one or more data centers interconnected by a...

Account Services

The Rackspace Cloud Terms of Service refer to standard and non-standard images.  This article provides more detail about those terms. Standard Images Standard images are all the base images supplied by Rackspace for...
To see how to create a ticket, watch our brief video on How to create a ticket. Once a ticket is created, it can be in one of the following four states depending on the work done on it. New In progress Pending your response...

Billing

How am I billed for Rackspace services? How can I estimate my monthly bill? Why am I still being billed?  I never used the services. I don't agree with my bill.  How can I view usage? I don't agree with my bill...

FAQ

Cloud Images Where is the documentation? What is Cloud Images and how does it relate to Glance? What does Cloud Images expose, exactly? Why are the Glance operations being exposed? What kind of new...

Managed Operations

Depending on your Support Service Level for Rackspace Public Cloud, you have one of the following upgrade options:Upgrade from Infrastructure Service Level to Managed Infrastructure Service LevelUpgrade from Managed Cloud Service...
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Standard images are images supplied by Rackspace and supported for your Rackspace Cloud account's type and service level.  The distinction between standard and non-standard images is described in detail in the Knowledge...
Managed Operations for Windows 2012 Servers includes resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software...
What does it mean to have a Rackspace Managed Operations account?A Rackspace Managed Operations account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an...
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support,...
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support...
All Windows patches for cloud servers within the Rackspace Managed Operations service level are released by Microsoft to the public on the second Tuesday of every month (known as Patch Tuesday). Rackspace tests these patches...
Linux patching comes directly from vendors or distribution communities. The exception is Red Hat Enterprise Linux, which feeds updates through a data center specific proxy server. The proxy's authoritative data is the Managed Red...

Monitoring and Troubleshooting

What is Cloud Feeds? Cloud Feeds is a new service that accepts and validates event notifications from other Rackspace Cloud services, and presents the data to you in a standardized and easy to digest way. Modern complex...

Security

EXECUTIVE SUMMARY Enterprises continue to adopt cloud, focus on security. In early 2012, Alert Logic launched the first in a series of reports on cloud security, with the goal of creating the IT industry's first assessment of...

Server Images

Cloud Images Where is the documentation? What is Cloud Images and how does it relate to Glance? What does Cloud Images expose, exactly? Why are the Glance operations being exposed? What kind of new...

Server Management

As our cloud infrastructure continues to grow, Rackspace is implementing two new blocks of IPv4 addresses in our ServiceNet network.  With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...

Sharepoint

Below is a list of frequently asked questions related to Rackspace Services For SharePoint. How do I create a Windows Cloud Server with SharePoint? From within your Rackspace Cloud Control Panel, follow the standard process to...
Overview Rackspace offers Cloud Servers images that include SharePoint and SQL Server pre-installed. These images have been specifically designed to meet the needs of SharePoint users who are interested in easily...

SSL

In the Cloud Control Panel, Rackspace provides a tool for generating an SSL certificate signing request (CSR). This tool provides a simple form that you can fill out to generate a private key for a server and an associated CSR...