Managed Operations: All Articles


- Getting Started -

When you're creating new Rackspace cloud resources it's important to understand what a region is and how to use regions effectively. What is a Region? A region is a collection of one or more data centers with a low latency,...

Account Services

The Rackspace Cloud Terms of Service refer to standard and non-standard images.  This article provides more detail about those terms.Standard ImagesStandard images are all the base images supplied by Rackspace for your...
Once a ticket is opened it can be in one of the following four states depending on the work done on it.NewIn progressPending your responseSolvedClosedAs soon as a ticket is opened by a Rackspace Cloud customer it is in the "New"...

Billing

How am I billed for Rackspace services?How can I estimate my monthly bill?Why am I still being billed?  I never used the services.I don't agree with my bill.  How can I view usage?I don't agree with my bill.  How...

FAQ

Cloud ImagesWhere is the documentation?What is Cloud Images and how does it relate to Glance?What does Cloud Images expose, exactly?Why are the Glance operations being exposed?What kind of new functionality can be accessed with...

Managed Operations

Depending on your Support Service Level for Rackspace Public Cloud, you have one of the following upgrade options:Upgrade from Infrastructure Service Level to Managed Infrastructure Service LevelUpgrade from Managed Cloud Service...
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Standard images are images supplied by Rackspace and supported for your Rackspace Cloud account's type and service level.  The distinction between standard and non-standard images is described in detail in the Knowledge...
Managed Operations for Windows 2012 Servers includes resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software...
What does it mean to have a Rackspace Managed Operations account?A Rackspace Managed Operations account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an...
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support,...
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support...
All Windows patches for Cloud Servers with a Managed Operations Service Level come from Microsoft and are tested in-house before being deployed to the servers.The patches are deployed to the server generally three weeks after...
Linux patching comes directly from vendors or distribution communities. The exception is Red Hat Enterprise Linux, which feeds updates through a data center specific proxy server. The proxy's authoritative data is the Managed Red...

Security

EXECUTIVE SUMMARYEnterprises continue to adopt cloud, focus on security. In early 2012, Alert Logic launched the first in a series of reports on cloud security, with the goal of creating the IT industry's first assessment of...

Server Images

Cloud ImagesWhere is the documentation?What is Cloud Images and how does it relate to Glance?What does Cloud Images expose, exactly?Why are the Glance operations being exposed?What kind of new functionality can be accessed with...

Server Management

As our cloud infrastructure continues to grow, Rackspace is implementing two new blocks of IPv4 addresses in our ServiceNet network.  With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...