Upgrade to Managed Cloud Service Levels


Depending on your Support Service Level for Rackspace Public Cloud, you have one of the following upgrade options:

Note: To identify your current Support Service Level, log in to your account and check in the top-right corner of the Cloud Control Panel for one of the following labels: Infrastructure, Managed Infrastructure, Managed Cloud or Managed Operations.

 

Upgrade from Infrastructure Service Level to Managed Infrastructure Service Level

  1. In the top-right corner of the Cloud Control Panel, under your account name, click Infrastructure.

  2. To view your current service level and upgrade options, click  View our service level details.

  3. (Optional) Compare your current Service Level with the other available Support Service Levels.

  4. (Optional) Click View Server Pricing for any of the options to calculate an estimate of your services with the selected support service level.
    You can use our pricing calculator to estimate your upgrade pricing.

  5. To upgrade to Managed Infrastructure, click Select under its details.
    Note: If you upgrade your service level, you cannot revert back to the previous level.

  6. To upgrade to the Managed Infrastructure Service Level, click  Request Upgrade.

  7. After reading the Cloud Terms of Service, select the I agree to the Cloud Terms of Service check box and then click Request Upgrade.

    A confirmation of your upgrade is displayed on the screen.

    Note: You will see the changes in effect the next time you log in.

Enjoy the convenience of your new Managed Infrastructure Service Level.

Upgrade from Managed Cloud to the Managed Operations Service Level

  1. In the top-right corner of the Cloud Control Panel, under your account name, click  Managed Cloud.

  2. To view your current service level and upgrade options, click  View our service level details.

  3. (Optional) Compare your current Service Level with the other available Support Service Level.

  4. (Optional) Select View Server Pricing for any of the options to calculate an estimate of your services with the selected service level.
    You can use our pricing calculator to estimate your upgrade pricing.

  5. To upgrade to Managed Operations, click Select under its details.
    Note: UIf you upgrade your service level, you cannot revert back to the previous level.

  6. To upgrade to the Managed Operations Service Level, click  Request Upgrade.

  7. After reading the Cloud Terms of Service, select the I agree to the Cloud Terms of Service check box and then click Request Upgrade.

    A confirmation of your upgrade is displayed.

    Note: You will see the changes in effect the next time that you log in.

    Enjoy the convenience of your new Managed Operations Service Level.



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