Troubleshooting the Monitoring Agent


Issue: The Agent is not installed on my server.

Log onto your Cloud Server as root and install the agent. See Install the Monitoring Agent for installation instructions.

Issue: The Monitoring Agent is installed, but doesn't appear to be connected to my server.

For the agent to work properly, it must be associated with your server using a Cloud Monitoring entity. The entity is simply a representation of your server in the monitoring system.

Verify the agent is associated with your server by performing these steps:

  1. Check that /etc/rackspace-monitoring-agent.cfg exists and contains a valid agent token and id. 

  2. Check for errors and status information in /var/log/rackspace-monitoring-agent.log.

  3. Run the following command to verify the agent is running: 

$ ps aux | grep rackspace-monitoring-agent

Contact Support

If you need additional help, contact a Support Racker by opening a Support ticket, calling Support, or starting a Live Chat with a Support Racker. You can initiate any of these support methods using the Cloud Control Panel.

Related Information

About the Cloud Monitoring Agent

Install the Cloud Monitoring Agent



Was this content helpful?




© 2011-2013 Rackspace US, Inc.

Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License


See license specifics and DISCLAIMER