Rackspace Email Control Panel Overview


Welcome to Rackspace Cloud Office! After you sign up for Rackspace Email services, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief overview of the control panel, which you can access at https://cp.rackspace.com/ (new Cloud Office customers) or https://my.rackspace.com/ (UK and MyRackspace customers).

 

Control Panel Main page

After you log in to the control panel, you see a variety of sections that showcase the products that you have signed up for (in this case, Rackspace Email). Each product or service section has several options and tools. The Control Panel Main landing page includes the Rackspace Email section, as well as the My Account, Domains, Support, and News & Alerts sections. As you sign up for additional products (for example, Microsoft SharePoint or Cloud Drive), each product has its own section so that you can manage it directly from the landing page.

  

 

Rackspace Email section

The Rackspace Email section provides you with various options and tools like spam filtering, creating aliases, and support documentation. For more options, you can click the More link in the lower-right corner.

 

After you click More, new options appear, such as collaboration, reports, and the ability to upgrade your services by adding more storage space to your mailboxes. We recommend getting familiar with all the features so you can use the product to its full potential.

 

The following sections describe the options available for Rackspace Email on the control panel. Links to more information or instructions about options are provided.

Email Accounts: 

  • Add / Edit Mailbox - add new mailboxes for your domain.
  • Aliases - Add an alias for any active mailbox on your domain.
  • Group Lists - Create a group list for users in your domain.
  • Mobile Sync - Synchronize your mail, contacts, and calendar to their mobile devices.
  • Archiving - Archive all incoming and outgoing email for your domain.
  • Restores - Restore an active or deleted mailbox to a specific date (30 days).
  • Settings - Specify values for folder cleanup, storage, access rights, and Webmail settings.

 

Spam Filtering:

  • Set Preferences - Control your domain spam settings or individual mailbox settings such as spam handling.
  • Edit Blacklists - Control domain or individual mailbox blacklists settings.
  • Edit Safelists - Control domain or individual mailbox blacklists settings.
  • Blacklists / Safelists - Search for users on blacklists or safelists.

 

Reports:

  • Domain Details - Get a summary of your domain services and products.
  • Mailbox Details - Get a summary of your domains mailboxes.
  • Mail Forwarding -  See which mailboxes on your domains have forwarding enabled.
  • Email Statistics - Get statistics regarding email traffic, spam, and IMAP connectivity.

 

Collaboration:

  • Company Directory - Manage your domain's company contacts.
  • Shared Calendar - Manage users to share their calendars.
  • Sync - Synchronize your contacts and calendar to your mobile device.

 

Upgrades:

  • Email Hosting - Upgrade your services with Rackspace Email.
  • Cloud Drive & Server Backup - Add the Cloud Drive and Server Backup services to your domain.
  • SharePoint - Enable your free 250 MB of the SharePoint service for your domain.

 

Support:

  • Rackspace Email Support - Access a self-serve knowledge base for help with Cloud Office products.
  • Support Tickets - Manage and view your support tickets.
  • Troubleshooting Tools - Access helpful tools such as a DNS checker and header analyzer.

 

 

My Account and News & Alerts sections

You use the My Account section to manage your invoice history, manage administrators, and find general information. The News & Alerts section displays any current scheduled maintenance and a system status updater. 

 

If you click the More link in the My Account section, new options appear, such as options to view company contacts, API access keys, administrative activity, a service summary, and more.

The following sections describe the options available for My Account on the control panel. Links to more information or instructions about options are provided

Company Information:

  • General Information - Manage your account contact information and credit card information.
  • Contacts - Manage your account contact information such as phone number and permissions.
  • Invoice History - Manage and view past/present account invoices.
  • Unpaid Invoices - View your unpaid invoices.
  • Service Summary - View a summary of your billed services.
  • Pending Cancellations - View any pending cancellation requests.

 

Administrators:

  • View Current Admins - View your current domains administrators.
  • Add Administrator - Add a new domain administrator.
  • Administrator Activity - View your administrators' past activity.
  • Generate API Keys - Generate your API access key for your domain.

 

Support:

  • Documentation - Access self-service support documentation for Cloud Office products.
  • Support Tickets - Manage and view your current and past support tickets.
  • Feedback - Provide feedback for Cloud Office services.

 

Domains section

You use the Domains section to access your domains' DNS settings, add disclaimers, view domain details, and set spam filtering.

 

Click the More link to access more options like split-domain routing, migrations, editing the catch-all address, and the Email Everyone feature. 

 

The following sections describe the options available for Domains on the control panel. Links to more information or instructions about options are provided.

Manage:

  • Domain Details - View  a summary of your domain services and products.
  • DNS Settings - Manage and view the DNS settings for your domains.
  • Email Archiving - Archive all incoming and outgoing email for your domain.
  • Global Access Rights - Grant or disable access for POP or IMAP connections.

 

Spam Filtering:

  • Set Preferences - Control your domain spam settings or individual mailbox settings such as spam handling.
  • Edit Blacklists - Control domain or individual mailbox blacklists settings.
  • Edit Safelists - Control domain or individual mailbox blacklists settings.
  • Blacklists / Safelists - Search for users on blacklists or safelist.

 

Support:

  • Documentation - Access self-service support documentation for Cloud Offfice products.
  • Support Tickets - Manage and view your current and past support tickets.
  • Feedback - Provide feedback for Cloud Office services.

 

Tools: 

  • Split Domain Routing -Set up and manage split domain routing.
  • Email Everyone - Email everyone on your domain at once.
  • Disclaimers - Add a company disclaimer to your outgoing email.
  • Catch All Address - Add a mailbox to capture any incoming mail sent to an address that doesn't exist on your domain.
  • Migrations - Set up new migrations for migrating company data from a previous hosting provider.

 

Support section

Use the Support section to access support documents for the most common questions, and to view or create tickets if you need assistance.

 

if you click  the View / Create Ticketlink, you access a page that provides the ability to create a new ticket and view past tickets:



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