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Rackspace Email Control Panel Overview


Welcome to Rackspace Email & Apps! The following article is a brief overview of what you can expect upon signing up for Rackspace Email services. First thing you'll want to do is log in to your Control Panel. The article below will give you a brief overview of your new Rackspace Email & Apps Control Panel. Let's take a Look: Control Panel LoginNew Email & Apps Customers: https://cp.rackspace.com/ UK & My Rack customers: https://my.rackspace.com/ 

 

Control Panel Main

Once logged into the Control Panel you will see a variety of sections that showcase the products that you have signed up for (in this case Rackspace Email). Each product/service box has a variety of options and tools to choose from. Control Main includes the Rackspace Email Product box, My Account, Domains, Support and News & Alerts windows. As you sign up for additional products (Microsoft Sharepoint, Cloud Drive) each product will show up underneath to allow you to manage it directly from the landing page.

  

 

Rackspace Email

The Rackspace Email product box provides users with various options and tools like Spam Filtering, Creating Aliases, and Support Docs. For more options you can click the More option in the right hand corner:

 

After you've selected the More option you'll be presented with new options such as Collaboration, Reports and the ability to Upgrade your services by adding more storage space to your mailboxes. We recommend getting familiar with all the features so you can utilize the product to its full potential.

 

Email Accounts: 

  • Add / Edit Mailbox - add new mailboxes for your domain
  • Aliases - add an alias for any active mailbox on your domain
  • Group Lists - create a group list for users in your domain
  • Mobile Sync - a service that allows users to sync their mail, contacts, and calendar to their mobile devices
  • Archiving - a service that will archive all incoming and outgoing email for your domain
  • Restores - the ability to restore an active or deleted mailbox to a specific date (30 days)
  • Settings - options to alert users on folder clean up, storage, access rights, and webmail settings

 

Spam Filtering:

  • Set Preferences - the ability to control your domain spam settings or individual mailbox settings such as spam handling
  • Edit Blacklists - control domain or individual mailbox blacklists settings
  • Edit Safelists - control domain or individual mailbox blacklists settings
  • Blacklists / Safelists - search for users on Blacklists or Safelists

 

Reports:

  • Domain Details - a summary of your domain services and products
  • Mailbox Details - a summary of your domains mailboxes
  • Mail Forwarding -  the ability to see which mailboxes on your domains have forwards
  • Email Statistics - statistics regarding email traffic, spam, and IMAP connectivity.

 

Collaboration:

  • Company Directory - a way to manage your domain's company contacts.
  • Shared Calendar - the ability to allow users to share their calendars
  • Sync - a service that allows you to sync your contacts and calendar to your mobile device

 

Upgrades:

  • Email Hosting - upgrade your services with Rackspace email
  • Cloud Drive & Server Backup - add the Cloud Drive and Server Backup services to your domain
  • Sharepoint - enable your free 250mb of the Sharepoint service for your domain.

 

Support:

  • Rackspace Email Support - a self serving knowledge base to seek help on Email & Apps products
  • Support Tickets - manage and view your support tickets
  • Troubleshooting Tools - helpful tools such as a DNS checker and header analyzer

 

 

My Account

The My account section allows users to manage their Invoice History, Manage Administrators and find General Information. Below that is a News and Alerts banner that will display any current scheduled maintenences and a System Status Update.

 

If you select the More option you'll be presented with options to view Company Contacts, API Access Keys, Administrative Activity, Service Summary and more.

 

Company Information:

  • General Information - manage your account contact information and credit card information
  • Contacts - manage your accounts contact information such as phone number and permissions
  • Invoice History - manage and view past/present account invoices
  • Unpaid Invoices - view your unpaid invoices
  • Service Summary - a summary of your billed services
  • Pending Cancellations - view any pending cancellation requests

 

Administrators:

  • View Current Admins - view your current domains administrators
  • Add Administrator - add a new domain administrator
  • Administrator Activity - view your administrators past activity
  • Generate API Keys - generate your API access key for your domain

 

Support:

  • Documentation: self service support documentation on our products
  • Support Tickets: manage and view your current and past support tickets
  • Feedback - an option to provide feedback for our services

 

Domains

The Domains service section allows users to access your domains' DNS Settings, Add Disclaimers, View Domain Details and set Spam Filtering.

 

Select the More option and you'll be brought to another landing page that includes more options like Split Domain routing, Migrations, editing the Catch All-Address and the Email Everyone feature. 

 

Manage:

  • Domain Details - Domain Details - a summary of your domain services and products
  • DNS Settings - manage and view your domain's DNS settings
  • Email Archiving - a service that will archive all incoming and outgoing email for your domain
  • Global Access Rights - the baility to grant or disable access for POP or IMAP connections

 

Spam Filtering:

  • Set Preferences - the ability to control your domain spam settings or individual mailbox settings such as spam handling
  • Edit Blacklists - control domain or individual mailbox blacklists settings
  • Edit Safelists - control domain or individual mailbox blacklists settings
  • Blacklists / Safelists - search for users on Blacklists or Safelists

 

Support:

  • Documentation: self service support documentation on our products
  • Support Tickets: manage and view your current and past support tickets
  • Feedback - an option to provide feedback for our services

 

Tools: 

  • Split Domain Routing - a tool used to setup and manage split domain routing
  • Email Everyone - an option to email everyone on your domain at once
  • Disclaimers - add a company disclaimer to your outgoing email
  • Catch All Address - add a mailbox to capture any incoming mail sent to an address that doesn't exist on your domain
  • Migrations - setup new migrations for migrating company data from a previous hosting provider

 

Support

The Support section allows users to utilize the support documents for the most common questions, as well the ability to View / Create Tickets if you need assistance.

 

Upon selecting the View / Create Ticket option you'll brought to another landing page that includes the ability to create a new ticket and view past tickets:







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