How do I cancel my Cloud Sites account?

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control Panel.

Rackspace Cloud accepts cancellations via the cancellation form located within the control panel. Cancellations that are submitted via email, phone, or chat will not be accepted.

To cancel your account,

  • Login to the Cloud Sites Control Panel at
  • Click on Your Account’ then click on Cancel Account.
  • Complete the cancellation form then click submit

Please allow 48-72 hours for your request to be processed. If you have any questions you can contact our Cancellation Department directly at 1-800-480-3369.

Please back-up a copy of your website, database, and e-mail before submitting your cancellation request. If running a Cloud Server, you will need to delete the server to stop billing. All data will be removed from our systems when processing the account closure. If you would like your data removed immediately, please complete the deletion process prior to submitting a cancellation request.

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