Email migration services


We offer a number of Email Migration services to our customers. This page outlines our services including any fees that may be associated with them. Our team of email migration experts are here to help you in case you have any questions or concerns.

Contents

External migration services

Are you a new customer and require email data to be migrated from another provider? Well you’re in luck! We've partnered with a 3rd party company called MigrationWiz in order to provide 2 migration support options to make your transition as easy as possible.

Option 1: Self-service migration

$4.99 per mailbox

Run your migration at any time of the day or night with our easy to use version of MigrationWiz! Available directly from your Cloud Office Control Panel. Click Here to Begin!

Benefits of using the self-service tool:

  • Migrate from any provider to Hosted Exchange or Rackspace Email
  • Includes a no-cost trial migration
  • Migrates contacts, calendars, tasks, and notes data when moving from Exchange to Exchange
  • Provides real-time email notifications through the migration process
  • Direct access to view your migration status with the click of a button
  • Can be accessed from any Internet browser
  • 24/7 Fanatical Support provided by a team of email experts

Note: Charges for self-service migration are applied separate from your monthly statement.

Option 2: Assisted migration

$10 per mailbox

Assisted Migrations are ideal for companies in need of consulting, planning and scheduling a migration project. Our Assisted Migration service will provide you with peace of mind knowing that your migration is being coordinated by the best team of email migration experts. Click Here to Request an Assisted Migration!

Benefits of choosing an assisted migration:

  • A migration specialist dedicated to your project
  • A custom migration plan based on consultation with your specialist
  • A scheduled time slot with your specialist to perform your migration
  • Timely updates from your specialist throughout the process
  • Documentation and recommendations on managing the migration for your end-users

** Assisted Migrations are a partnership between your company and our team of experts. Throughout the process we will require some action and information from you**

Migrations vary based on the type of mailboxes we are migrating to and from. Please see the chart below for a list of what will migrate using our services.

Current Service Rackspace service Mail inbox Mail subfolders Contacts Calendar Tasks Notes
POP X            

POP

X            
IMAP X X          
IMAP X X          
Microsoft Exchange X X          
Microsoft Exchange X X X X X X X

 

Note: Charges for assisted migration services are added to the next month's statement.

Rackspace archive services

  • Rackspace archive imports
    • $6 per GB via FTP
  • Rackspace archive exports
    • $6 per GB EML format
    • $9 per GB PST format

Internal migration services

Do you have an employee who is going through a name change and needs an email account renamed? Does your company need a domain rename? Do you want to switch to a new email platform or upgrade from an older one? Our internal migration services help you to perform these tasks. Simply submit a request via a ticket and we'll take care of the rest.

Service Cost Notes
Upgrade from Exchange 2007 or 2010 to Exchange 2013 No charge None
Platform changes No charge
  • Convert from Rackspace Email to Microsoft Exchange and keep the same address.
  • Convert from Exchange to Rackspace Email and keep the same address.
Domain rename No charge $50 if Rackspace archiving is enabled for the domain
Mailbox rename No charge None
Mailbox data migrations No charge Migrate data from OneUser@domain.com to DifferentUser@domain.com.
Mailbox exports to FTP site No charge
  • Microsoft Exchange: Exported in PST format
  • Rackspace Email: Exported in MailDir format

Note: Charges for internal migration services are applied to the next month's statement.



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