Service books determine which services are available on your BlackBerry® device. At times, the service books become corrupt and will cause the Blackberry Enterprise Server (BES) to fail upon synchronizing updates of PIM data such as Calendar or Address Book entries. These issues are frequently resolved by deleting and resending the service books to the device. Please have the user delete all service books starting with the "Desktop" from their Blackberry device. Once completed, resend the service books from your Email & Apps control panel.
To delete the service books from the Blackberry take the following steps:
Blackberry Curve: http://docs.blackberry.com/en/smartphone_users/deliverables/1487/Delete_a_service_book_26389_11.jsp
On a Blackberry Torch: http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Accept_or_delete_a_service_book_60_1002781_11.jsp
Once the service books have been removed from the device, they should be resent to the device via the control panel following:
Once the service books have been resent, you can confirm if they've been received by going back to the options section of your BlackBerry as described above.
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