Dedicated Hosting vs. Cloud Hosting Comparison


Product / Service Dedicated Cloud Managed Operations Service Level Cloud Managed Infrastructure Service Level

Support Level

Dedicated hosting includes unlimited Fanatical Support for all supported products, services, and software.

The Cloud Managed Operations service level includes support of datacenter environment, host server hardware, and Internet connectivity.

Managed Operations support also includes direct server access to perform troubleshooting and configuration of supported applications for Linux and Windows.

The Cloud Managed Infrastructure service level includes support of datacenter environment, host server hardware, and Internet connectivity only.

Rackspace employees are prohibited from logging in to customers' servers to provide systems administration support.

Firewall

Dedicated Firewalls are available as an option, and are a strongly recommended security precaution.

Optional dedicated firewall if using RackConnect.

Optional dedicated firewall if using RackConnect.

Monitoring

RackWatch monitoring is included, and enabled by default for Ping service checks. Upon request, six additional service checks, and one free URL monitor can be configured.

Managed Operations includes several checks and alerts through our Cloud Monitoring service. Our support will help you with the creation and configuration of monitoring checks.

 

Monitoring is not pre-configured for Managed Infrastructure, but Cloud Monitoring can be manually set up after server creation. There is no charge for the Cloud Monitoring service.

Without a third-party monitoring solution or use of our Cloud Monitoring service, you will not be notified when individual services on your Cloud Server stop working. You will be notified only if the host server where your Cloud Server is located is impacted.

Backups

Managed Backup is an optional service that captures file-level server images. There is a backup limitation of 1.5 TB per server unless you are using the optional High Capacity Backup service. Database and Exchange Backup agents are available for an additional charge. Service extends to database flat file dumps and maintenance plans.

Our file-level Cloud Backup service is available to Managed Operations customers. The only costs are for the disk storage required for backups on Cloud Files and any bandwidth used if backup data is sent between regions.

Snapshots are an alternative backup approach at the system level. Daily snapshot scheduling is not enabled by default but can be manually configured. Customers should perform database backups before creating an image.

Our file-level Cloud Backup service is available to Cloud Servers for the price of storage on Cloud Files and any bandwidth used if backup data is sent between regions.

Cloud Server snapshot images are an alternative approach at the system level. Customers should perform database backups before creating an image.

Daily snapshot scheduling is not enabled by default and can be manually configured when the Cloud Server is created.

Server snapshot images are stored on Cloud Files.

Bandwidth

Dedicated servers include a specific amount of bandwidth.

Additional bandwidth is available at prepaid rates (bandwidth overage rates apply if your subscription is exceeded).

Outgoing bandwidth is not included unless your solution includes RackConnect. If the server is set up with RackConnect, the Cloud Servers can consume any available bandwidth included in the dedicated configuration.

If the server is not set up with RackConnect, you are charged for outgoing bandwidth only.

Outgoing bandwidth is not included unless your solution has RackConnect. If the server is set up with RackConnect, the Cloud Servers can consume any available bandwidth included in the dedicated configuration.

If the server is not set up with RackConnect, you are charged for outgoing bandwidth only.

Operating System Availability

Red Hat Enterprise Linux

CentOS

Windows Server

Ubuntu

Debian

Red Hat Enterprise Linux

CentOS

Windows Server

Linux distributions

Arch

CentOS

CoreOS

Debian

Fedora

Gentoo

openSUSE

Red Hat Enterprise Linux

Scientific Linux

Ubuntu

Other operating systems

FreeBSD

Windows Server

Ticketing System / Control Panel

My.Rackspace.com

Cloud Control Panel and API Access

You still use My.Rackspace.com if your server is set up with RackConnect or linked to managed Dedicated services; however, My.Rackspace.com does not replace the Cloud Control Panel for managing Cloud Services.

Cloud Control Panel and API

if you are using RackConnect, you can also leverage My.Rackspace.com to manage your Cloud Services.



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