Cloud Servers with Managed Operations support for Linux


Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software and server configurations on Cloud Servers with Managed Operations support.

Operating Systems

Rackspace supports the following operating systems for Cloud Servers with a Managed Operations support:

Note: Detailed information on Windows support can be found in Cloud Servers with Managed Operations support for Windows.

Web Servers

  Installation Configuration Troubleshooting Monitoring Patching
Apache Yes Yes Yes Yes Yes
lighttpd Yes No No Yes Yes
Nginx Yes Yes Yes Yes Yes
IIS 7.5 Yes Yes Yes Yes Yes
IIS 8.0 Yes Yes Yes Yes Yes

 

Database Servers

  Installation Configuration Troubleshooting Replication Monitoring Patching Backup
MySQL Yes Yes Yes Yes* Yes Yes Yes
MariaDB No No No No No No No
Oracle No No No No No No No
PostgreSQL Yes No No No Yes No No
MS SQL 2008 R2 (excluding Express) Yes Yes Yes No Yes Yes Yes
MS SQL 2012 (Standard and Web Edition) Yes Yes Yes No Yes Yes Yes
MySQL on Windows Yes No No No Yes No Yes
MongoDB Yes No No No No No No

*Only Master/Slave replication is supported

Programming Languages

  Installation Configuration Modules Patching
Perl Yes No Yes Yes
PHP Yes Yes Yes Yes
Python Yes Yes Yes Yes
Ruby Yes Yes Yes Yes
ASP Yes Yes Yes Yes
ASP .Net Yes Yes Yes Yes

*Support for programming languages is limited to installation and does not include assistance with code or add-on frameworks like Ruby on Rails.

Caching

  Installation Configuration Troubleshooting Patching
Memcached Yes Yes Yes Yes
Squid Yes No No Yes
Varnish Yes Yes Yes Yes

 

Software Firewall

  Installation Configuration Troubleshooting
Windows Firewall Yes Yes Yes
IPTABLES Yes Yes Yes
UBUNTU UFW Yes Yes Yes

 

FTP

  Installation Configuration Troubleshooting Monitoring Patching
Windows FTP 7.5 Yes Yes Yes Yes Yes
Windows FTP 8 Yes Yes Yes Yes Yes
VSFTPD Yes Yes Yes Yes Yes

 

SMTP

  Installation Configuration Troubleshooting Monitoring Patching
IIS Outgoing ONLY Yes Yes Yes Yes Yes
POSTFIX Outgoing ONLY Yes Yes Yes Yes Yes

 

Other Third Party Packages

  • API Support - The Managed Cloud Service Level team offers all the support functions listed in the developer guides.
  • Cloud Files -  Integration with Cloud Files is supported via the API, however no development assistance will be offered in utilization via the API.
  • Load Balancing -  Cloud Load Balancers are supported by the Managed Cloud Service Level team.
  • Email - The default SMTP configuration for outbound email on Linux is through Postfix.  Cloud Servers with a Managed Service Level are pre-configured to use our mail relay service Mailgun to ensure reliable mail delivery.  The first 50,000 emails sent each month are free, and your mail package can be upgraded if higher volume is expected. For more details see our Mailgun Rackspace pricing page.
  • Firewalls - Support is provided for IPTablesufw, and fail2ban are supported until our Firewall as a Service offering is released.
  • Terminal Services -  we will install the role and license.

While we do not support certain technologies, we do offer reasonable endevour support which extends our support into offering alternative solutions, including help from Rackspace partners and other third party services. Here is a list of technologies that are not supported at this time:

  • Active Directory is supported in the US only at this time.
  • Control Panels - Control Panel applications such as Plesk, Webmin, or cPanel are not supported at this time.
  • DNS - Managed Cloud Service Level for Windows is supporting the use of the Rackspace Cloud nameservers for DNS.  Bind and Windows DNS are currently not supported at this time
  • Microsoft Exchange is not supported at this time.
  • Microsoft Sharepoint is not supported at this time.

End of Life Support Dates

Rackspace makes every effort to align our support dates for operating systems with the manufacturer's support dates. The 'end of life' support dates listed are provided by the manufacturer and are subject to change. Should the manufacturer decide to shorten the support life of an operating system, Rackspace may be forced to end support sooner than the published date.

End of Life Support Dates by Operating System
Operating System Name End of Life Support Date

Ubuntu 10.04 LTS

April 2015

Ubuntu 12.04 LTS

April 2017

Ubuntu 14.04 LTS

April 2019

Debian 6

February 2016

Debian 7

February 2018

CentOS 5

Mar 31, 2017

CentOS 6

November 30, 2020

CentOS 7

June 30, 2024

RHEL 5

March 31, 2017

RHEL 6

November 30, 2020

Windows Server 2008 R2

January 14, 2020

Windows Server 2012 R2

January 10, 2023



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