Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh annual Stevie Awards for Sales & Customer Service. The award is an awesome recognition of our passion for customers and Fanatical Support.
The Rackspace Social Media Support Team lives by the ethos of "Be Helpful." The team actively monitors social media networks for conversations about our products, services, or other areas where Rackers have subject matter expertise. When we find these conversations, we strive to provide prompt, accurate, and helpful responses.
The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. The Stevie Awards for Sales & Customer Service, which are judged by many of the leading figures in business, honor and “recognize the accomplishments of sales, customer service, call/contact center and sales professionals worldwide.”
The Social Media Support Team was examined by a panel of business professionals, which named it a silver award winner in the Front Line Customer Service Team of the Year, under the Customer Service & Call Center Awards Team category.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of 10 percent over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 41 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training to Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products, services and solution providers.
More than 100 members of eight specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.
Want to see just how Fanatical the Rackspace Social Media Support Team is? Check out this video:
Social Media Support Team Delivering Cake to Awesome Racker