Keith Fafel, a Racker since 2008, is Director of Product at Rackspace and is responsible for several of our "customer experience" offerings including Rackspace Managed Cloud, Rackspace Monitoring and the MyRackspace Customer Portal. Keith loves to tackle all sorts of ambiguous business process, team and/or technical challenges. Prior to Rackspace, he spent over 20 years building and delivering great hardware, software and IT consulting products for companies like Dell, Lotus (IBM) and Digital Equipment Corporation (HP). Keith considers himself a geek at heart, and loves to learn how things work… he still has vivid memories of disassembling his Atari 2600 in order to fix those flimsy console switches. When not at work, Keith enjoys the outdoors and long hikes with his lovely wife of over 19 years and his two teenage boys.