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Support: 1-800-961-4454
1-800-961-2888

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Lanham Napier

Consultant and Former CEO

Lanham Napier was the CEO of Rackspace from 2006 to February 2014, and now serves as a consultant to the company's leaders. As CEO, he avidly promoted the workplace culture that drives the company’s famed Fanatical Support®. This passion for empowering customers has made Rackspace the acknowledged leader of the open cloud.

Napier joined Rackspace in April 2000, a couple of years after its founding. He recognized early on that the company’s employees—dubbed Rackers—and its unique culture of customer service, would be the keys to its success. Napier strove to give Rackers the same exceptional support that they provide to the company’s customers. That approach has won Rackspace recognition by FORTUNE® magazine as one of the 100 Best Companies to Work For, and by Bloomberg Businessweek as a Top 100 Performing Technology Company.

Under Napier's leadership, Rackspace grew from a privately held company with fewer than 100 Rackers to one of the fastest-growing firms on the New York Stock Exchange, with more than 5,000 Rackers working in a dozen locations around the globe, and more than $1.5 billion in 2013 revenue. Napier was recognized by Forbes as one of America's 20 Most Powerful CEOs under 40, and by Ernst & Young as an entrepreneur of the year. He has been a frequent guest on CNBC and other business news channels, and has given keynote speeches on leadership and technology to C-level audiences around the country.

Before coming to Rackspace, Napier worked for Merrill Lynch and for Silver Brands, a private equity firm. He earned a Bachelor's degree in Economics from Rice University and an MBA from Harvard Business School. Lanham lives with his wife and two children in San Antonio where, with the help of a cloud-based app running on his smartphone, he controls the temperature of a backyard smoker and regularly makes award-winning ribs.


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