Our Promise
It's Our Commitment to Your Email Satisfaction...
Our Promise speaks to our core values and commitment to deliver a reliable, feature rich email experience to your business. We know your business depends on email. So, we take Our Promise very seriously. Because we don't make you sign long-term contracts, we know we have to work hard to keep your business. If we don't, you can leave at any time. We'll even help make your transition away from us as smooth as possible.
At Rackspace Email & Apps...
We Promise Worry-Free Migrations
Getting started with a new email hosting provider can seem intimidating. That's why we have a dedicated Transition Team. Their sole purpose is to take the headache out of migrating email and getting your users up and running. We'll be with you every step of the way.
We Promise Satisfaction Guaranteed
Email availability and delivery is the ultimate test of performance. We know that when email is down, your business is down. That's why we hold ourselves to a 100% satisfaction standard. While problems may occasionally occur, we will never be satisfied with even one minute of downtime. If at any time you are not satisfied with our uptime or reliability, we will honor our service level agreement. Since you're not under a long-term contract, we have to perform to keep your business.
We Promise to Respect Your Privacy
Privacy is one of the most important issues facing businesses today. You need to know without question that you're entrusting your business and your data to someone that takes your privacy as seriously as you do. Rest assured, we do. With Rackspace, your company's information and your privacy are always respected. We do not, nor will we ever, make money on advertising or the sale of any customer information.
We Promise Email Specialists Available 24x7x365
Your Fanatical Support team is available 24 hours a day, 7 days a week, 365 days a year. Every member of our team is an email specialist, highly trained and located in our US-based offices. We don't hide behind support forums or outsourced call centers. You can call us, chat with us live, or open up a support ticket. We'll work to resolve your issues as quickly as possible.
We Promise a Commitment to Innovation
Email services must always get better. By joining Rackspace, you can expect to have major enhancements to the mail platform on a regular basis. New features, increased options, greater flexibility, and an extended platform—these are all part of our vision. We promise to release at least one enhancement each calendar quarter.
We Promise Transparency in All We Do
While we strive for perfection, we're not perfect. We promise to keep you informed when things go wrong. Through blogs, email, text messaging, and other forms of communication; we will keep you up to date on all relevant information about the services that we provide to you.
