Fanatical Support is...
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24x7x365 Unlimited Live Support
Talk to a human every time you call, not a computer -
Dedicated Transition Team
Walks you through set-up and migration step by step -
Power of Choice
Choose the best email fit for your users and your budget with flexible product options
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Self-Service Support Channels
Features simplified setup instructions, video tutorials and chat -
No Long Term Contracts
You'll stay because of exceptional support, not a contract -
Features Built For You
Your feedback is at the heart of every new feature we introduce
Customers Raving About Rackers
Let customers tell you the extraordinary stories of our employees going above and beyond in customer service.
Assignment: PressPlay Computer Consultants
We just had a gnarly situation relative to a migration and getting our MX records transferred to you. It went completely south and my client's website was changed to your webmail page! It was definitely a panic situation with a negatively impressed client. Keenan Sherfy proved to be a life saver and a true master of impossible situations. In under 30 minutes, he managed to reverse the mistake and convert our MX records.
Assignment: Charter Bus America
I was having difficulties configuring my Outlook email. Sarah contacted me and during a remote session, quickly realized that my laptop was experiencing significant issues in addition to my Outlook configuration problem. She patiently and diligently went about trying to analyze my laptop, even though that was not the issue she was responsible for solving. It was simply a very uncommon act of courtesy.
Not only did Sarah provide me with exemplary, customer-centric service, she increased the performance, enhanced the usability, and extended the life of my laptop.
Customer Testimonials
Read more about what customers have to say about our Fanatical Support.
I just wanted to thank you again for your personal attention. Your one-on-one efforts and those of your Transition Team have been the single greatest internet service experience I have ever had. I will be vocally recommending you to all who will listen."
Stu MaschwitzProLost, San Francisco, CA
Rackspace has provided us the stability and reliability we require to effectively function in today's fast-pace, ever changing environment. By utilizing this application as a service, we have minimized our technology exposure and ensured that we will always have the best-of-breed technology and a solution we can count on."
Ben KalkmanPresident & CEO, Rocket Media
Fanatical Support