Rackspace Email & Apps Blog

  

Hosting Companies Unite to Provide Relief for Haiti

Reposted from our company-wide blog:

Since the January 12 earthquake devastated Haiti, there has been a critical shortage of supplies, manpower and assistance to help the Haitian people through their crisis.

Beginning today, the hosting community is coming together as an industry to do our part to help in the relief effort by launching a new Website. Although normally fiercely competitive, as members of a common industry, we know we can help far more as a group than we could individually.

We know that no organization is better suited to the integrity of large relief efforts than the American Red Cross. So every dollar donated through our site goes directly to them, an organization that can make the biggest difference in disaster relief.

This is a joint effort between Peer1 Hosting, GoGrid, The Planet, ServInt and Rackspace, but we hope many others in web hosting and cloud computing will join us by making a donation. With the generosity of our combined groups of customers, employees and others, we know we can make a difference. If you’re one of our industry partners and want to join us, contact us [info@hostingforhaiti.com] about joining the cause.

Then, we hope you’ll spread the word by sharing the link and information on the project. Follow the progress of the effort on Twitter by following @hostingforhaiti. Or use the hash tag #hostingforhaiti. It’s all for a good cause and will provide immediate assistance to tens of thousands of Haitians in need.

Stay tuned to see what good things we can do when the hosting industry partners together!

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A Look Back At 2009

There’s nothing like working at the Rack (aka Rackspace)—we work hard and we play hard. And we love being fanatical for our customers. It’s been another great year for us. Here’s a look at our year’s highlights, as well as events that impacted our industry:

Want to help us make 2010 even better? We’d love to hear from you!

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Rackspace Listens!…no really, we’re serious

We’ve got a Nintendo Wii in the break room here at the Rackspace Blacksburg, VA office. We’ve even got a wicked ax for rocking out to Guitar Hero. But the reason that everyone was gathered in there yesterday was to watch our CEO, Lanham Napier, on Fox Business News. He told the Rackspace story to thousands of viewers. He told people what a ‘Racker’ is. He got called a ‘Gutsy Texan’ by Liz Claman. It was a great interview.

One point that he made several times was that Rackspace is different from the competition like Google because of our Fanatical Support. We don’t just provide commodity apps, we partner with businesses to run their IT so they can save money and work smarter.

Part of what all that means is that we actually listen to customers. If you fill out a survey to help us learn how we can better meet your needs, we actually review your feedback.

I read over a really great survey from a customer yesterday. His company is growing rapidly. They provide a free innovative budgeting tool called BudgetSketch. Long story short, BudgetSketch got mentioned on the popular personal productivity site Lifehacker.com and when a lot of customers signed up they exceeded their daily Gmail email limit.

When I read about this, and about how happy this customer was with his new Rackspace Email service (set up at 2am by our transition team, by the way), I wrote him a note saying how happy we were that his site was succeeding and offered to chat if there was anything else we could do to help him succeed as BudgetSketch keeps growing.

Here’s how that customer responded:

Hello Michael,

It is always refreshing when a company takes time to follow-up with something more than a form letter. That’s our philosophy too. We personally respond to every feedback submission we receive. Clearly you took the time to read my survey submission and it is clear that your intent is to help us grow BudgetSketch. We appreciate that very much also.

…….

Thanks again for your follow-up. You guys are doing a lot of things right and we appreciate your efforts very much.

Keep up the great work,

Bill Barnett
Vice President – Finagilous LLC

This is what real partnerships look like. We want our customers to succeed and we listen when they tell us something…good or bad. To Bill and all the customers who have responded to our surveys, Thank You. We’ve heard you and are doing our best to help your business grow. If there’s anything else we can do, please let us know.

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Ordering Delivery Was Never Easier

I am really good at forgetting things. Mostly, I forget my lunch—which really is a shame considering I put in time each night to carefully craft the next day’s meal. Peanut butter sandwich with no crust, 22 seedless grapes, and 3 cookies. Sometimes, if I am feeling really daring, I will pack some chips. It’s all for nothing, though, as I inevitably leave it on the counter each morning (much to my dog’s delight).

Luckily, two days a week, I am saved through our employee lunch program here at work. As a group, we are given a different restaurant choice each time—Chinese, Japanese, sandwiches, BBQ, etc.  All we have to do is place our individual orders on the signup sheet. Then Rackspace pays the delivery and tip, and the remainder is taken out of our check monthly.

Whether you are too lazy to make your lunch, too forgetful to actually bring your lunch, or are just in the mood to order in, Rackspace helps out in a big way. More importantly, we don’t have to wander around the office looking to make change or trying to see who is going to tip the driver. Easy + convenient + great food = win.

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User Experience Design In ‘The Cloud’…Literally

There we stood with a giant white wall, markers, and notes in-hand ready to begin our sprint planning meeting. This time we weren’t in front of a whiteboard. We were surrounded by clouds. Our User Experience Design team decided to take their sprint planning meeting outdoors.

For those of you not familiar with a sprint planning meeting, it’s a component of an agile development process we use in our R&D department called Scrum. During sprint planning, a team spends several hours together planning/estimating tasks and setting goals for a time-boxed development iteration.

After spending a day together the previous week white water rafting, the team wanted to keep the outdoor adventure theme going. So, we set our eyes on a 7.5 mile hike (round-trip) known as McAfee’s Knob on the Appalachian Trial. Our goal was to hold a sprint planning meeting atop the mountain at 3,197 feet above sea level. What we didn’t anticipate when planning the trek was a last minute forecast calling for rain. A little rain wouldn’t deter us from our team outing. We forged on with our plans and packed a few tarps and some rope for a shelter. As we walked through the office to leave for the hike with rain pouring outside, we received quite a few “you’re crazy” looks from fellow Rackers. Honestly, as I drove to the trail head and the rain continued to pour, it crossed my mind a few times that we may be crazy for going through with the outing.

As we made our way up the trail, the rain continued to come down in buckets. When we reached our conference room (aka McAfee’s Knob) the rain had stopped, however, we were met with a white wall of nothing.  Instead of looking out over a beautiful landscape of valleys and mountains, the User Experience Design team was literally in the clouds. Visibility was down to less than 30 feet. Perfect weather for a meeting!

We broke out notes, product backlogs, and post-its and began our planning meeting. With our agenda in hand, the team worked with their product owner to discuss items on the backlog, define requirements/tasks, and set priorities and goals for the coming iteration. While taking pictures of the team working together, I saw a change in the team dynamic outside of what I normally see in a conference room. There was an energy I hadn’t experience before; the team was engaged, having fun, and plowing through the meeting agenda.

A through-hiker tackling 300 miles of the trail came into our “conference room” to take a few pictures of the view. He asked, “What are all of you doing up here?”

We simply answered, “Having a company meeting.”

I can’t repeat his exact words, but he thought it was awesome that our company allowed us to get out of the office and venture into the woods for a meeting. His next question was, “Are you hiring?”

As he asked this question, I realized that what we have at Rackspace is unique.

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