We are proud to announce the launch of our new Support Site. It is the one location where you can access all of our support information for each of our services.
The new site was designed to give our customers immediate access to the support documentation they need. We took our existing support information, re-wrote it, organized it into categories and subcategories, and built a new search system so you can find your answers in a hurry – you can even access live chat support!
We built this new site on a content management system called Drupal. This system makes it easy to quickly update and add new content to the site. This system also supports media, like video and images.
To truly serve the changing needs of our customer base, we designed the support site to grow and evolve over time. We’ll continue investing in the site to ensure that it continues to be a source of Fanatical Support. So, take a look around. Feel free to suggest new topics or opportunities for improvement, and we always welcome unsolicited praise. Your feedback is vital to ensuring that you have the support tools you need when you need help.
This site is really awesome and something to be proud of. I am getting lots of great feedback on it! Keep it coming, guys!
I was excited to learn that Rackspace is using Drupal for the support site. We run a web development business specializing in Drupal and we are also Rackspace email resellers. Perhaps Rackspace would be interested in submitting some modules to the Drupal community that integrate Drupal with the Rackspace reseller API’s? We would certainly make use of it.
I blogged about the new support site at http://buytaert.net/rackspace-using-drupal
Great to hear Rackspace using Drupal.
I too would like to see Rackspace release or sponsor some drupal modules utilizing Rackspace services. A module for Ubercart to make use of secure file downloads from Rackspace Cloudfiles would be sweet.
Yay Rackspace! Yay Drupal!