London, UK – 7 March 2013 - Rackspace® Hosting (NYSE: RAX), the open cloud company, announced today that it has achieved certification to the ISO 9001:2008 Quality Management standard. The certification is based on an external validation of the company’s operational delivery of customer service in the design, implementation and support of hosting solutions in its UK data centre and office operations.
“We’ve always taken immense pride in providing Fanatical Support to our customers and this certification helps us benchmark what already marks out Rackspace in the open cloud computing and hosting market,” said Taylor Rhodes, Managing Director of Rackspace International, “This certification provides tangible evidence of our day-to-day commitment and investment in the right tools, resources and – above all – the ability of our skilled Rackers to deliver creative support when it matters to our customers”.
The certification covers a broad range of Rackspace customer service activities including the entire UK Enterprise Customer Care and Technical Support divisions, all of its Data Centre operations as well as the back office functions supporting our customer-facing teams.
The quality management system designed by Rackspace for this standard builds on an already impressive compliance programme, “We’ve gone on an amazing journey over the past year”, said Paul Smith, Rackspace Compliance Programme Manager.
"Implementing systems that respond to customer and business needs including environmental and occupational health & safety responsibilities earlier this year in addition to our mature information security certification. Now ISO 9001:2008 provides the logical structure for this company-wide approach to quality customer service and the building blocks for improvements in the future", he added.
Certification to the ISO 9001:2008 standard requires companies to demonstrate that they meet the needs of customers and key stakeholders in the delivery and continual improvement of product and/or service. This is typically delivered in the form of a management system comprising operational processes to ensure a consistent quality of service including the management of customer feedback and complaints.
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Rackspace® (NYSE: RAX) is the open cloud company and founder of OpenStack, the standard open-source operating system for cloud computing. Headquartered in San Antonio, Rackspace delivers its renowned Fanatical Support® to more than 200.000 business customers, from data centers on four continents. Rackspace is a leading provider of hybrid clouds, which enable businesses to run their workloads where they run most effectively - whether on the public cloud, a private cloud, dedicated servers, or a combination of these platforms. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, and is featured on Fortune's list of 100 Best Companies to Work For. For more information, visit www.rackspace.co.uk.
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Rackspace's hybrid cloud solutions, federated cloud services or other associated products and services; anticipated operational and financial benefits from Rackspace's hybrid cloud solutions, federated cloud services or other associated products and services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include including the possibility that expected benefits from the Rackspace cloud network program or the products and services offered through the Rackspace cloud network program may not materialize because the products or services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the product, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the platform, products and services, and (vi) and other risks that are described in Rackspace Hosting's Form 10-Q for the year ended March 31, 2012, filed with the SEC on May 9, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.