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Rackspace UK Achieves ISO 9001:2008 Quality Management Certification for Enterprise Customers

London, UK – 7 March 2013 - Rackspace® Hosting (NYSE: RAX), the open cloud company, announced today that it has achieved certification to the ISO 9001:2008 Quality Management standard.  The certification is based on an external validation of the company’s operational delivery of customer service in the design, implementation and support of hosting solutions in its UK data centre and office operations.

“We’ve always taken immense pride in providing Fanatical Support to our customers and this certification helps us benchmark what already marks out Rackspace in the open cloud computing and hosting market,” said Taylor Rhodes, Managing Director of Rackspace International, “This certification provides tangible evidence of our day-to-day commitment and investment in the right tools, resources and – above all – the ability of our skilled Rackers to deliver creative support when it matters to our customers”.

The certification covers a broad range of Rackspace customer service activities including the entire UK Enterprise Customer Care and Technical Support divisions, all of its Data Centre operations as well as the back office functions supporting our customer-facing teams. 

The quality management system designed by Rackspace for this standard builds on an already impressive compliance programme, “We’ve gone on an amazing journey over the past year”, said Paul Smith, Rackspace Compliance Programme Manager. 

"Implementing systems that respond to customer and business needs including environmental and occupational health & safety responsibilities earlier this year in addition to our mature information security certification. Now ISO 9001:2008 provides the logical structure for this company-wide approach to quality customer service and the building blocks for improvements in the future", he added.

Certification to the ISO 9001:2008 standard requires companies to demonstrate that they meet the needs of customers and key stakeholders in the delivery and continual improvement of product and/or service. This is typically delivered in the form of a management system comprising operational processes to ensure a consistent quality of service including the management of customer feedback and complaints.