Support features included with each account
Should you choose a Rackspace Cloud Account or a Managed Cloud Account? That depends how much help you need planning, deploying, and managing your infrastructure. Check out the chart below to determine what you get.
Cloud Account |
Managed Cloud |
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|---|---|---|
| Planning for the cloud: Personalized guidance from Rackspace specialists to help you use the cloud to solve your business problems Top | ||
| Cloud architecture support Get personalized guidance for building your Rackspace Cloud architecture, from cloud specialists who guide over 500 businesses building on the cloud every month |
Advice | Advice Deployment Management |
| Cloud migration support We provide personalized guidance on migrating to the Rackspace Cloud from a traditional environment or another cloud provider |
Advice | Advice |
| Cloud optimization support Benefit from personalized guidance in optimizing your existing applications for better performance and security when moving to the Rackspace Cloud |
Advice | Advice Deployment Management |
| Cloud high-traffic event support We deliver personalized guidance for planning and scaling for your high-traffic events |
Advice | Advice Deployment Management |
| Online reference architectures Review generalized architectures of the most commonly used applications on the cloud. Learn more |
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| Resources for building your cloud: Consult our specialists, online resources, and partner ecosystem as you build your cloud Top | ||
| Access to the Cloud Tools Marketplace Leverage our large network of third-party solutions to build your cloud |
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| Cloud Best Practice Guides Best practices and setups to help you deploy your cloud in our Knowledge Center |
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| Support for OpenStack® From certified specialists |
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Support for developers
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| Deploying and managing your cloud: Rackspace admins and engineers log into your account to help run your cloud on a day-to-day basis Top | ||
Dedicated support team consisting of
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| Infrastructure deployment & management Installation, configuration, patching, monitoring, and troubleshooting of:
Examples of common things we’ll do for you:
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Fanatical Support —24x7x365 support and services
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Strong SLAs
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| Included products: Products included free of charge with your Rackspace account Top | ||
| Cloud Monitoring 8 checks per server from 3 zones, free of charge |
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| Cloud Backup File-level backups. No charge per-server. File storage: $0.10/GB/month. Bandwidth: $0.18/GB/month. |
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| Mailgun (email for developers via API) Standard plan: 19,000 emails/month at no charge. |
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Get started today
Do you want to manage your Cloud Account yourself, or save time with a Managed Cloud Account?
Cloud Account
Pay only for what you use* and get access to our entire portfolio of open cloud products.
Sign up
Rackspace Managed Cloud Account
You can access all our open cloud products, plus get help with installation, patching, troubleshooting, and more. Pay for what you use*, plus a $100/month account fee.
Sign up Learn more
*We charge for Cloud Servers from the time you activate them until you delete them.