Experience Fanatical Support
You may never need to experience just how amazing Fanatical Support® is, but if you ever need help, we're here — via documentation, over the phone, and through chat and tickets.
- Live Chat via your Cloud Control Panel
- Call us for support anytime: 1-877-934-0407
- Open a ticket through the Cloud Control Panel
What makes Rackspace Support outstanding
Helpful documentation
Help yourself to knowledge: check out Cloud Sites - The First 48, read the FAQs, or talk to other Cloud Sites users in our Open Cloud Community.
Quick solutions to your problems
We can help with your issue, on average, within 18 minutes via Live Chat and just 6 minutes via phone.
Industry-leading SLAs
You get one day of free hosting for each 60 minutes of unscheduled downtime. No loopholes. Read the SLA.
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
Enjoy reliable, scalable, supported website hosting, starting at $150/month.