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Support: 1-877-934-0407
1-877-934-0409

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Choose your service level

When you sign up for a cloud account, you get Fanatical Support® for planning and optimizing your cloud infrastructure. When you upgrade to a Managed Cloud Service Level, you also get help managing your services and data: configuring the server and operating system, web server software, monitoring, firewalls, and more.

Infrastructure Service Level

  • Fanatical Support for the host machines running your Cloud Servers, plus our APIs and SDKs
  • Personalized guidance planning, designing, and architecting your infrastructure
  • Help migrating from your existing environment (additional charges may apply for complex migrations)
  • Personalized guidance optimizing your applications for performance and security on our public cloud

Managed Cloud Service Level

  • Everything included with an Infrastructure Service Level
  • Our admins and engineers are available to help build your cloud
  • We help configure your web server, monitoring, caching, DNS, and more
  • Our admins and engineers patch, monitor, troubleshoot, and back up your cloud

Learn more about Managed Cloud Service Level

What’s included with each service level?

Architect your cloud infrastructure

Personalized guidance from Rackspace specialists to help you design and architect the cloud infrastructure that will meet your current and future needs.

Infrastructure Service Level

Managed Cloud Service Level

Architecture support

Get personalized guidance planning, designing, and architecting a cloud infrastructure for your cloud applications.

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Build your optimal cloud infrastructure

Rackspace admins and engineers log into your account and build your cloud infrastructure.

Infrastructure Service Level

Managed Cloud Service Level

Operating system

Configuration of Linux (Debian, Ubuntu, CentOS, Red Hat® Enterprise Linux®) and Windows Server®.

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Manage your cloud Infrastructure day-to-day

Rackspace admins and engineers log into your account to patch, monitor, troubleshoot, and back up your cloud on a day-to-day basis.

Infrastructure Service Level

Managed Cloud Service Level

Operating system

Patching, monitoring, and troubleshooting of Linux (Debian, Ubuntu, CentOS, Red Hat® Enterprise Linux®) and Windows Server®.

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Get the service level that fits your business best.

Sign Up Now

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