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Helping you support your private cloud

Running a private cloud requires time and expertise. When you work with Rackspace, you get:

  • The ability to host in our data center, your data center, or a colocation facility
  • Access to experts at the company that launched OpenStack with NASA
  • As much or as little support as you need

Your choice of location and service level

Whether your private cloud is hosted in a Rackspace data center, in your own data center, or in a colocation facility, our team of OpenStack Engineers can help.

  • Hosted at Rackspace
  • Hosted in your data center or colocation facility

When Rackspace hosts your private cloud, you benefit from our years of extensive hosting experience, built on best practices.

Reduce capital expenditure and time to market

Quickly and easily provision infrastructure so you can scale up and down to meet business needs. Advanced functionality, including dynamic provisioning and workload balancing managed by Rackspace, allow you to avoid costly and time-consuming IT projects and maintenance.

We take care of the operations

Focus on what really matters: running your business, not your infrastructure. Let Rackspace take on the burden of provisioning, managing, maintaining and supporting your private cloud infrastructure, including escalation support for the OpenStack software layer.

Built to work with the rest of the Rackspace open cloud

Rackspace offers multiple hosting options, including dedicated servers and public, private, and hybrid clouds. You can run your application using the infrastructure model that makes the most sense for your specific needs, or combine different hosting options for a custom solution.

Escalation Support
Get the expert support you need, without the concern of third-party logins in your environment. Best for customers with tighter security requirements.
Core Support
Our team can install, patch, monitor, update, and manage your entire Private Cloud environment.
24x7x365 access to our team of OpenStack Engineers
Phone and ticket support
Dedicated account manager
Install RPC software
100% Network Uptime and Failed Hardware Replacement Guarantee
Hardware infrastructure maintenance and support (data center, L2/L3 network, physical)
Implementation management
Provide patches for RPC software
Configure host operating system and RPC software
Troubleshoot host operating system and RPC software
Upgrade assistance for RPC software
Add/remove OpenStack services
Monitoring and alerting of host operating system and RPC software
Host operating system maintenance and support

We launched OpenStack with NASA, so we know it better than anyone. Take advantage of our expertise, no matter where you run your cloud.

Your data center, our expertise

Rackspace launched OpenStack with NASA so we know it better than anyone. That expertise is now available no matter where you run your cloud. If you have an application that you want to run in your own data center or colocation facility, we can provide escalation support for the OpenStack layer, so you can maintain complete control, but still benefit from the deep OpenStack expertise available at Rackspace.

New life for old hardware

If you have undepreciated hardware in your data center, give it new life by installing an OpenStack private cloud for a proof of concept test or a production workload. Download OpenStack for free

Support tiers that suit your business needs

Whether you’d like us to remotely monitor and manage your private cloud or only respond to escalation requests over the phone, we have the right support level for you. All backed by a team of OpenStack experts that scale with your business. Contact us.

Escalation Support
Get the expert support you need, without the concern of third-party logins in your environment. Best for customers with tighter security requirements.
Core Support
Our team can install, patch, monitor, update, and manage your entire Private Cloud environment.
24x7x365 access to our team of OpenStack Engineers
Phone and ticket support
Provide patches for RPC software
Dedicated account manager
Install RPC software Available with support from
Rackspace Professional Services
Configure host operating system and RPC software Available with support from
Rackspace Professional Services
Troubleshoot host operating system and RPC software
Upgrade assistance for RPC software
Add/remove OpenStack services
Monitoring and alerting of RPC software and host operating system

Want to learn more about support for the Rackspace Private Cloud?

Contact Us

1 Software Escalation Support does not include support for Object Storage (Swift).

2 Core Software Support for Object Storage (Swift) must be purchased separately.

3 Rackspace Engineers remotely log onto your Private Cloud environment to provide assistance.

4 Additional charges may apply if a Rackspace Support engineer is required to troubleshoot an issue onsite at a non-Rackspace facility.

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