Helping you support your private cloud
Running a private cloud requires time and expertise. When you work with Rackspace, you get:
- The ability to host in our data center, your data center, or a colocation facility
- Access to experts at the company that launched OpenStack with NASA
- As much or as little support as you need
Choose a data center
We can support your private cloud whether you host in your data center, ours, or a third party's.
Why run a private cloud at Rackspace?
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Reduce capital expenditure and time to market
Quickly and easily provision infrastructure so you can scale up and down to meet business needs. Advanced functionality, including dynamic provisioning and workload balancing managed by Rackspace, allow you to avoid costly and time-consuming IT projects and maintenance.
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We take care of the operations
Focus on what really matters: running your business, not your infrastructure. Let Rackspace take on the burden of provisioning, managing, maintaining and supporting your private cloud infrastructure, including escalation support for the OpenStack software layer.
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Built to work with the rest of the Rackspace open cloud
Rackspace offers multiple hosting options, including dedicated servers and public, private, and hybrid clouds. You can run your application using the infrastructure model that makes the most sense for your specific needs, or combine different hosting options for a custom solution.
Why run a private cloud in my data center or colocation facility?
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Your data center, our expertise
Rackspace launched OpenStack with NASA so we know it better than anyone. That expertise is now available no matter where you run your cloud. If you have an application that you want to run in your own data center or colocation facility, we can provide escalation support for the OpenStack layer, so you can maintain complete control, but still benefit from the deep OpenStack expertise available at Rackspace.
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New life for old hardware
If you have undepreciated hardware in your data center, give it new life by installing an OpenStack private cloud for a proof of concept test or a production workload. Download OpenStack for free
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Start for free, add support later
You can access Rackspace OpenStack expertise for free as we've put together the pre-packaged software for installing and running an OpenStack private cloud based on best practices learned from working with numerous customers. Need more help? Contact us
Choose your service level
We offer two service levels for the Rackspace Private Cloud.
| Software Escalation Support1 | Core Software Support2 | |
|---|---|---|
| Available no matter where it's deployed: | ||
| 24x7x365 access to Rackspace expertise | ||
| Phone and ticket support | ||
| Dedicated account manager | ||
| Remote support for Rackspace Private Cloud Software:3 | ||
| Install | ||
| Patch | ||
| Configure | ||
| Troubleshoot | ||
| Upgrade Assistance | ||
| Resize environment | ||
| Add/remove OpenStack services | ||
| Monitoring and alerting | ||
| Available when you host at Rackspace: | ||
| Implementation management | ||
| 100% network uptime and failed hardware replacement guarantee | ||
| Host operating system maintenance and support | ||
| Hardware infrastructure maintenance and support (Data center, L2/L3 network, physical servers) |
1 Software Escalation Support does not include support for Object Storage (Swift).
2 Core Software Support for Object Storage (Swift) must be purchased separately.
3 Rackspace Engineers remotely log onto your Private Cloud environment to provide assistance.
Want to learn more about support for the Rackspace Private Cloud?