What support do I receive with Cloud Monitoring?
| Cloud Monitoring | Cloud Monitoring with a managed cloud account |
|
|---|---|---|
| Chat, phone, and ticket support available 24x7x365 | ||
| Access to the Rackspace Open Cloud Community | ||
| Authentication troubleshooting and verification | ||
| Initial troubleshooting where we help review your API requests and response details | ||
| Basic guidance for steps needed to set up and manage Cloud Monitoring via Control Panel | ||
| Verification of Cloud Monitoring infrastructure availability | ||
| Provide users with documentation where/when available | ||
| Up to 8 checks free of charge | ||
| Up to 3 monitoring zones free of charge | ||
| Basic guidance on different alarm conditions to alert on | ||
| Assistance with provisioning monitors | ||
| Basic assistance troubleshooting check failures | ||
| Guidance for monitoring installed services | ||
| Racker responds to a monitoring alert |
Additional Support Resources:
- System Status
- Getting Started Guide
- Support: 1-877-934-0407
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
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