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Support: 1-877-934-0407

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Service levels available with Cloud Monitoring

Service Level

Managed Cloud
Service Level

Chat, phone, and ticket support available 24x7x365

Access to the Rackspace Community

Authentication troubleshooting and verification

Initial troubleshooting where we help review your API requests and response details

Basic guidance for steps needed to set up and manage Cloud Monitoring via Control Panel

Verification of Cloud Monitoring infrastructure availability

Provide users with documentation where/when available

Up to 8 checks free of charge

Up to 3 monitoring zones free of charge

Basic guidance on different alarm conditions to alert on

Assistance with provisioning monitors

Basic assistance troubleshooting check failures

Guidance for monitoring installed services

Racker responds to a monitoring alert

Learn more about our cloud service levels

Additional Support Resources:

Create a cloud account to get pay-as-you-go access to Cloud Monitoring.

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