Support for Cloud Files powered by the Akamai CDN
Serve your media quickly and reliably with Rackspace Cloud Files powered by the Akamai CDN. Have a question or need help? Fanatical Support is here.
Cloud Files support includes:
- Chat, phone, and ticket support available 24x7x365
- Authentication troubleshooting and verification
- Guidance for which API calls to use
- Guidance for setting up and managing Cloud Files via your Control Panel
- Verifying the availability of Cloud Files and Akamai CDN infrastructure
- Knowledge Center with Getting Started Guide
- Developer Center with API documentation
- Help with the performance of specific edge locations
- Guidance with CDN-enabled container logs
- Help with HEAD API operations against a CDN-enabled container
- Information about streaming with specific players or plugins
- Guidance regarding advanced CDN features such as: SSL encryption, HTTP compression, extended TTL, and edge purges
Cloud Files SLA
Because your media is so critical to your business, our SLA focuses on the availability guarantee for Cloud Files. If we fail to meet this guarantee, you will be eligible to receive a credit to your account. View the full Cloud Files SLA.
Additional support resources
The Rackspace Knowledge Center houses how-to articles, getting started guides, FAQs, best practices and hundreds of tips for getting the most out of your Rackspace Cloud offerings. Check out these 10 popular Rackspace media solution articles:
- What is a CDN?
- Getting Started with Cloud Files Streaming
- Cloud Files - Streaming Simple Flash Files
- Streaming Cloud Files with JW Player
- Cloud Files Streaming with OSMF Plugins
- Cloud Files Streaming with FlowPlayer Plugins
- Accelerating WordPress 3.01 with Cloud Files and the W3 Total Cache 0.9.1.3 Plugin
- Using Cloud Files and the CDN to accelerate a WordPress site
- Deploying a Cloud Site with Media content on Cloud Files
- Use Cloud Files to serve static content for websites
Rest easy—we’re here to help
Not only does Cloud Files triple-replicate your data to help protect against unexpected loss, but Fanatical Support helps you make the most of your Cloud Files and Akamai CDN setup. Whether you have questions or need a problem solved, we’re available 24x7x365 via phone, chat, or ticket.
