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Support: 1-877-934-0407

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Support for Cloud Files powered by the Akamai CDN

Serve your media quickly and reliably with Rackspace Cloud Files powered by the Akamai CDN. Have a question or need help? Fanatical Support® is here.

Cloud Files support includes:

  • Chat, phone, and ticket support available 24x7x365
  • Authentication troubleshooting and verification
  • Guidance for which API calls to use
  • Guidance for setting up and managing Cloud Files via your Control Panel
  • Verifying the availability of Cloud Files and Akamai CDN infrastructure
  • Knowledge Center with Getting Started Guide
  • Developer Center with API documentation
  • Help with the performance of specific edge locations
  • Guidance with CDN-enabled container logs
  • Help with HEAD API operations against a CDN-enabled container
  • Information about streaming with specific players or plugins
  • Guidance regarding advanced CDN features such as: SSL encryption, HTTP compression, extended TTL, and edge purges

Cloud Files SLA

Because your media is so critical to your business, our SLA focuses on the availability guarantee for Cloud Files. If we fail to meet this guarantee, you will be eligible to receive a credit to your account. View the full Cloud Files SLA.

Additional support resources

The Rackspace Knowledge Center houses how-to articles, getting started guides, FAQs, best practices and hundreds of tips for getting the most out of your Rackspace Cloud offerings. Check out 10 of our popular Rackspace media solution articles:

Rest easy—we’re here to help

Not only does Cloud Files triple-replicate your data to help protect against unexpected loss, but Fanatical Support helps you make the most of your Cloud Files and Akamai CDN setup. We’re available 24x7x365 via phone, chat, or ticket.

Deliver your media quickly, reliably, and easily

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