All Rackspace Cloud Load Balancers are backed by Fanatical Support. Support Includes:
Support does not include creating, configuring, or deleting any load balancers on behalf of a user. Cloud Load Balancer users will be solely responsible for creating, configuring, and deleting load balancers via the API or Control Panel.
When you add a Managed Cloud Service Level to your account, we'll provide support for creating, configuring, and deleting your Cloud Load Balancers.
The SLA for Rackspace Cloud Load Balancers provides a 99.99% Service Uptime Guarantee.
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