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Support: 1-877-934-0407

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Support for Cloud Files

All Backed By Fanatical Support

Your media content is stored, replicated, and available to you when you need it. If you're utilizing the built-in CDN capabilities, you can be sure that your content is being served rapidly to your users around the planet with the same level of commitment and enthusiasm.

Support Includes:

  • Chat/phone/ticket support available 24x7x365
  • Authentication troubleshooting and verification
  • Basic guidance for what API calls to use based on user needs
  • Basic guidance for steps needed to set up and manage Cloud Files via Control Panel
  • Verify Cloud Files infrastructure availability
  • Provide documentation where available
  • Access to our forum on the Rackspace Community

Learn more about the support included with your account.

Help with Common Support Issues:

  • Tools for FTP Access
  • Cloud Files Activation
  • Handling large file uploads
  • Using Cloud Files with Cloud Servers
  • Cloud Files Control Panel Functionality
  • Desktop integration to Cloud Files

Cloud Files SLA

We know how important access to your data is, so our SLA is focused on guaranteeing the availability of the Cloud Files service. If we fail to meet this guarantee, you will be eligible to receive a credit to your account. View the full Cloud Files SLA.

Rackspace Knowledge Center

At the Rackspace Knowledge Center you'll find instructional videos, "how-to" articles, webinars, and case studies to help you implement and troubleshoot Cloud Files. Learn about web technologies, security, and maximizing the potential of the Cloud to help you get the most out of our services. An active community of customer comments and feedback in the Knowledge Center also gives you a real-world perspective on cutting edge topics of the day. Visit the Knowledge Center now and ramp up your level of hosting expertise.

"...customer service is bar-none. No matter time of day. I've always got an answer."

Tim Sandall

Your Boat Life

Create a cloud account to get instant access to Cloud Files and 24x7x365 Fanatical Support.

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