What support do I receive with Cloud DNS?
Get the help you need, when you need it, with Fanatical Support®.
| Support for core accounts | Cloud DNS | Cloud DNS with a managed cloud account |
|---|---|---|
| Chat, phone, and ticket support available 24x7x365 | ||
| Knowledge Center with Getting Started Guide | ||
| Access to the Rackspace Open Cloud Community | ||
| Developer Center with API documentation | ||
| Basic guidance for which API calls you should use | ||
| Authentication troubleshooting and verification | ||
| Verification that the Cloud DNS infrastructure is available | ||
| Verification and confirmation of DNS details | ||
| Assistance creating, configuring, and deleting your domains and records. |
Additional Support Resources:
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.