|Support for core accounts||Cloud Databases||Cloud Databases
with a managed cloud account
|Chat, phone, and ticket support available 24x7x365|
|Access to the Rackspace Open Cloud Community|
|Authentication troubleshooting and verification|
|Initial troubleshooting where we help review your API requests and response details|
|Basic guidance for what API calls to use|
|Basic guidance for the steps needed to set up and manage Cloud Databases via Control Panel|
|Verification of Cloud Databases infrastructure availability|
|Provide you with product documentation (API documents, examples, Rackspace Knowledge Center articles, whitepapers)|
|Verify and confirm details of your instance|
|Assistance on a "best effort" basis to support database instances that you root-enable|
|Assistance with instance provisioning and management|
|Assistance moving your databases and tables to Cloud Databases|
|Assistance with database and user provisioning|
|Assistance with data backup and restores|
|Basic optimization of your database|
You are responsible for ensuring that your database is backed up. As shown above, customers who have a managed cloud account can request assistance with backups.
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
Create a Rackspace Cloud account to get pay-as-you-go access to cloud products.