What support do I receive with Cloud Databases?
| Support for core accounts | Cloud Databases | Cloud Databases with a managed cloud account |
|---|---|---|
| Chat, phone, and ticket support available 24x7x365 | ||
| Access to the Rackspace Open Cloud Community | ||
| Authentication troubleshooting and verification | ||
| Initial troubleshooting where we help review your API requests and response details | ||
| Basic guidance for what API calls to use | ||
| Basic guidance for the steps needed to set up and manage Cloud Databases via Control Panel | ||
| Verification of Cloud Databases infrastructure availability | ||
| Provide you with product documentation (API documents, examples, Rackspace Knowledge Center articles, whitepapers) | ||
| Verify and confirm details of your instance | ||
| Assistance on a "best effort" basis to support database instances that you root-enable | ||
| Assistance with instance provisioning and management | ||
| Assistance moving your databases and tables to Cloud Databases | ||
| Assistance with database and user provisioning | ||
| Assistance with data backup and restores | ||
| Basic optimization of your database |
Important Note:
You are responsible for ensuring that your database is backed up. As shown above, customers who have a managed cloud account can request assistance with backups.
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