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Support: 1-877-934-0407

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Service levels available with Cloud Databases

Service Level
Managed Cloud Service Level
Chat, phone, and ticket support available 24x7x365
Access to the Rackspace Community
Authentication troubleshooting and verification
Initial troubleshooting where we help review your API requests and response details
Basic guidance for what API calls to use
Basic guidance for the steps needed to set up and manage Cloud Databases via Control Panel
Verification of Cloud Databases infrastructure availability
Provide you with product documentation (API documents, examples, Rackspace Knowledge Center articles, whitepapers)
Verify and confirm details of your instance
Assistance on a "best effort" basis to support database instances that you root-enable
Assistance with instance provisioning and management
Assistance moving your databases and tables to Cloud Databases
Assistance with database and user provisioning
Assistance with data backup and restores
Basic optimization of your database

Important Note:

You are responsible for ensuring that your database is backed up. As shown above, customers who choose a Managed Cloud Service Level can request assistance with backups.

Create a cloud account to get Fanatical Support for Cloud Databases.

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