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Cloud Servers
With Cloud Servers™, we manage the network, the hardware, and the virtualization layer. You get full control of your virtual instance—that means you call the shots when it comes to the OS, server applications and code.
Cloud Servers with a Managed Service Level –
You still have full control of your virtual instance, but we support it and manage the patches and updates, and we take first-responder action to all monitoring alerts–24x7x365. You also have access to our cloud experts, who can help you plan for future growth and maximize your current cloud environment.
| What is Supported/Included? | Cloud Servers | Cloud Servers with a Managed Service Level |
| 24x7x365 Chat/Phone/Ticket Support |  |
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| Control Panel | |
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| Virtualization Layer | |
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| Server Provisioning On-demand | |
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| 100% Network Uptime Guarantee | |
|
| Data Center (100% HVAC/Power Uptime Guarantee) | |
|
| Migrations (3-Hour Migrations for Server Host Degradation) | |
|
| Standard Image Backups (Freq/Retention: 1 daily/1 day or weekly/1 week) | |
|
| Expanded Backups (Freq/Retention: 1 daily/14 days or weekly/1 week) | |
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| Server OS & Apps Infrastructure Support (Includes Updates/Patches) | |
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| 24x7x365 Monitoring Response & Resolution (URL Content, Port, Ping) | |
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| Technical Guidance | |
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| Account Team | |
Cloud Servers™ SLA
The SLA for Cloud Servers™ is as aggressive as the one we provide for traditional hosted servers and includes:
- 100% Network Uptime
- 100% HVAC/Power Uptime
- 3-Hour Migration for Server Host Degradation
To get the full outline of how we remedy downtime events via our SLA, click here.
Every product comes with Fanatical Support®. But how it works is a little different for each of our cloud services. With Cloud Servers™, you get more control and customization of your infrastructure to build your own hosting solutions.
What makes Fanatical Support®
We don't know what "closed" means.
However you'd like to work with us—on the phone or in instant live chat—we'll be here to help 24x7.
However you'd like to work with us—on the phone or in instant live chat—we'll be here to help 24x7.
We're total cloud geeks.
We love the cloud and we know it well. Tell us about your app, and we'll recommend how to make it sing.
We love the cloud and we know it well. Tell us about your app, and we'll recommend how to make it sing.
We talk AND we listen.
We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity.
We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity.
What Our Customers Think
"When I looked in a dictionary under the word Support I found a big Rackspace Logo. No kidding, your support is the best of the world. And this is what I truly love. Also, the technical stuff is done very well. Used before Amazon's Cloud and don't like it."
David Freidman, Coldwell Banker Preferred
"At Inavero we specialize in measuring a firm's attention to client service, so I have seen the good, the bad, and the ugly. Rackspace is definitely a good egg."
Nathan Goff, Inavero
"There is a human being at the Rackspace Cloud who will talk to me at any moment about how all this works. [Amazon] was like a sleazy car dealer with all these hidden charges."
Sachin Agarwal, Posterous
"The finest hosting provider I've ever used, an absolute pleasure to be hosted by. Your support is fantastic and the service is top notch! Thank you Rackspace for making my life that little bit easier!"
Nathan Brock, Octopus Networks
