Support* for Cloud Load Balancers
All Rackspace Cloud Load Balancers are backed by Fanatical Support®.
Support Includes:
- Chat/phone/ticket support available 24x7x365
- Authentication troubleshooting and verification
- Basic guidance for what API calls to use based on user needs
- Basic guidance for steps needed to set up and manage load balancers via Control Panel
- Verify cloud load balancing infrastructure availability
- Provide documentation where available
- Verify/confirm load balancer details
Support for Cloud Load Balancer Customers Using Cloud Servers with a Managed Service Level:
Rackspace will provide support for creating, configuring, and deleting your cloud load balancers. Please contact your
Managed Cloud Support team for assistance.
Cloud Load Balancers SLA
The SLA for Rackspace Cloud Load Balancers
provides a 99.99% Service Uptime Guarantee.