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Support: 1-877-934-0407
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Support* for Cloud Load Balancers
All Rackspace Cloud Load Balancers are backed by Fanatical Support®. Support Includes:
- Chat/phone/ticket support available 24x7x365
- Authentication troubleshooting and verification
- Basic guidance for what API calls to use based on user needs
- Basic guidance for steps needed to set up and manage load balancers via Control Panel
- Verify cloud load balancing infrastructure availability
- Provide documentation where available
- Verify/confirm load balancer details
*Support does not include creating, configuring, or deleting any load balancers on behalf of a user. Cloud Load
Balancer users will be solely responsible for creating, configuring, and deleting load balancers via the API or
Control Panel.
Support for Cloud Load Balancer Customers Using Cloud Servers with a Managed Service Level:
Rackspace will provide support for creating, configuring, and deleting your cloud load balancers. Please contact your Managed Cloud Support team for assistance.
Cloud Load Balancers SLA
The SLA for Rackspace Cloud Load Balancers provides a 99.99% Service Uptime Guarantee.
What makes Fanatical Support®
We don't know what "closed" means.
However you'd like to work with us—on the phone or in instant live chat—we'll be here to help 24x7.
However you'd like to work with us—on the phone or in instant live chat—we'll be here to help 24x7.
We're total cloud geeks.
We love the cloud and we know it well. Tell us about your app, and we'll recommend how to make it sing.
We love the cloud and we know it well. Tell us about your app, and we'll recommend how to make it sing.
We talk AND we listen.
We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity.
We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity.
