What support do I receive with Cloud Block Storage?
We back all Rackspace Cloud Block Storage volumes with Fanatical Support®. Here's what you get:
| Cloud Block Storage | Cloud Block Storage with a managed cloud account |
|
|---|---|---|
| Chat, phone, and ticket support available 24x7x365 | ||
| Knowledge Center with Getting Started Guide | ||
| Developer Center with API documentation | ||
| Access to the Rackspace Open Cloud Community | ||
| Basic guidance for which API calls you should use | ||
| Authentication troubleshooting and verification | ||
| Basic guidance for setting up and managing volumes via your Control Panel | ||
| Verification that the Cloud Block Storage infrastructure is available | ||
| Verification and confirmation of the details of your volume | ||
| Support for creating volumes | ||
| Support for configuring volumes | ||
| Support for deleting volumes |
We provide a 99.9% Service Uptime Guarantee for Rackspace Cloud Block Storage. Read the SLA
Additional Support Resources:
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.