Support for Rackspace Cloud Backup
Rackspace Cloud Backup safeguards your business by protecting the important files that your website or application needs. Rackspace Fanatical Support is here to help you before, during, and after the “unexpected” happens.
Support includes:
- Chat/phone/ticket support available 24x7x365
- Basic guidance to create, schedule, restore, and configure Rackspace Cloud Backup jobs via the Control Panel
- Authentication troubleshooting and verification
- Verify Cloud Backup infrastructure availability and System Status
- Provide documentation or Knowledge Center articles when available
- Determining why a backup failed
- Access to the Rackspace Open Cloud Community
Additional Support for Managed Cloud
Managed Cloud customers will receive assistance installing the Rackspace Cloud Backup agent. Learn more about the support included with your account.
Note: All new Managed Cloud Servers come with the Cloud Backup agent pre-installed.
Rackspace Knowledge Center
The Rackspace Knowledge Center houses “how-to” articles, getting started guides, FAQs, best practices and hundreds of tips for getting the most out of your Rackspace Cloud offerings.
Check out these popular Rackspace Cloud Backup articles:
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
Prepare for the unexpected with Rackspace Cloud Backup