Last week my colleagues and I attended the National Retail Federation (NRF) 102nd Annual Convention & Expo in New York. We walked the expo floor and met with many of our customers, prospects and partners – we had a number of great conversations. The most popular topics of discussion for us and our customers were Internet Retailer’s “Top 1000” and “Hot 100,” lists that highlight the vendors to the top retailers in the country.
Rackspace is the No. 1 hosting provider to top 1,000 retailers in the US, according to Internet Retailer’s newsletter “Introducing the Top Vendors to the Top 1,000.” Rackspace is also the top hosting provider for Internet Retailer’s Hot 100. According to Internet Retailer, we support 11 of the hottest ecommerce sites in the US, more than any other hosting provider! We are leading in this market, and our customers and partners turn to us when they need a trusted hosting partner.
So what does Rackspace have that puts it atop these two significant lists?
Our customers told us one thing that sets us apart is our broad product portfolio, which includes dedicated hosting, public cloud, private cloud and hybrid cloud. Our product portfolio gives our customers the flexibility to chose the right solution for any given business problem.
Our customers also value that we back our product portfolio with word-class services and support. Rackspace provides Fanatical Support – from help making strategic decisions to debugging production issues. Our solution architects share best practices around performance optimization and security; Rackspace Advisory Services helps our customers experience a seamless journey to the cloud; and Rackspace Critical Application Services guarantees 100 percent production platform uptime, provided a recommended architecture is deployed.
Rackspace has alliances with many customers and partners within the ecommerce and retail ecosystems and we have proven experience in advising on and hosting infrastructure that runs ecommerce applications like Magento, Oracle Commerce, hybris and IBM Websphere Commerce. Our network of partnerships with ecommerce platforms, integrators and members of the ecommerce ecosystem makes it easy to get end-to-end support for overall solutions that include multiple products from various vendors.
Our customers added that with Rackspace they feel they are in good hands and have signed on with a true hosting leader, which was validated when Gartner positioned Rackspace as a leader in its Magic Quadrant for Managed Hosting based on the completeness of our vision and our ability to execute.
Finally our customers said they experience high availability and faster page load times for their online stores, which eventually translates into higher customer loyalty and higher conversion rates.
Greg Selkoe, CEO of Karmaloop.com, a Rackspace customer that ranks No. 138 on Internet Retailer’s 2012 Top 1,000 web retailers, said, “The hosting company holds our heart in their hands. They can shut it down any time if they make any mistake. We need to know that our heart surgeon is the best in the world and the person is going to keep us running and healthy all the time. We feel very confident with Rackspace Hosting in giving our heart – our entire online store – in their hands.”
As a part of our focused effort for ecommerce solutions in 2013, we plan to launch Rackspace Solutions for eCommerce this week. As part of the launch, we will release four new reference architectures for ecommerce solutions. Stay tuned for a series of blog posts that will provide more information about these new reference architectures.
We look forward to becoming your trusted hosting provider, and we wish you all a happy and successful 2013.