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I’m extremely proud to announce that we have officially extended our Customer Care division and we’re now fully staffed 24 hours a day, seven days a week, and 365 days a year.
This is a really big move for us and one that demonstrates our dedication to providing our customers with an awesome level of customer service and support.
I would like to thank our entire team for helping to make this happen, especially Michael Petersen, one of our top customer care guys, who has been instrumental in helping to pioneer our move to an around-the-clock environment.

About the Author

This is a post written and contributed by Pat Matthews.

Pat Matthews is the Senior Vice President of Corporate Development at Rackspace. Prior to Rackspace, Pat founded, a business email hosting company that made Inc. magazine's list of the fastest-growing private companies in America. In 2007 Rackspace acquired and the two businesses joined forces. From 2007 to 2009, Pat led the Rackspace mail business and helped grow it to more than two million paid mailboxes worldwide.

In January 2010, Pat was promoted to Vice President and General Manager of all Rackspace cloud businesses. In this role he led Rackspace to become one of the most important companies in the cloud computing industry. He was promoted to Senior Vice President of Cloud at Rackspace in August of 2010.

Today, Pat oversees corporate development, which includes M&A, investment projects, new business initiatives and strategic partnerships.

Pat is a graduate of Virginia Tech. He is an angel investor and advisor in several startup companies. Pat and his family live in San Antonio, TX.

  • Bill Carter


    This is good news.

    Keep up the good work!

    Thank you.


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