Filed in by David Mitzenmacher | March 20, 2008 12:33 pm
Rackspace’s own Frederick Mendler recently particpated in a panel discussion at the Customer Service is the New Marketing summit. The topic of the discussion was scaling customer service. The panel, which was moderated by Marc Hedlund of , also included Heather Champ from Flickr, Pratap Penumalli from Google, and Ross Mayfield from Socialtext.
The below video was originally posted by Lane Becker on the Get Satisfaction blog.
Source URL: http://www.rackspace.com/blog/video-scaling-customer-service/
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