Our customer care team has some great tools for troubleshooting email related problems. These tools help us to resolve issues quickly, or at least point us in the right direction. For example we can:
We’ve long thought that these tools might also be useful to our customers and resellers. So today, we are making them available. You’ll find these tools in your Webmail.us control panel, in the new section labeled “Troubleshooting”.
As always though, if you’re not able to find the solution to your problem using these tools, we are here 24×7 to help.