The Rackspace Customer Experience Secret Sauce

Filed in Cloud Industry Insights by Mark Roenigk | June 12, 2013 12:00 pm

I was recently interviewed by Pete Abilla[1], a blogger and friend, on Rackspace’s unique philosophy on customer experience. Everyone hears the words “Fanatical Support,” but what exactly does that phrase mean in terms of our customers’ experience with us? In the interview, I discuss with Pete how our Core Values, our NPS program and our Operational Excellence program work together as the secret sauce in helping our customers change the world.

Check out the full interview here: http://www.shmula.com/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk/11093/[2]

Endnotes:
  1. Pete Abilla: http://www.shmula.com/about-peter-abilla/
  2. http://www.shmula.com/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk/11093/: http://www.shmula.com/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk/11093/

Source URL: http://www.rackspace.com/blog/the-rackspace-customer-experience-secret-sauce/