HealthCare.gov is not unlike any other website – visitors expect it to just work. The problem is, when HealthCare.gov launched, it didn’t work. It was slow. It crashed. Users couldn’t get through the process. Simply put: it failed.
At Rackspace, one of our core values is full disclosure and transparency. It’s not an easy value to practice when data centers go down and other things go wrong. But we’ve learned over the years that it always speeds our learning and our recovery. That’s why I was pleased to see transparency in action early this week in Washington, D.C. I was invited to the White House to get an inside look at the workings of HealthCare.gov and share ideas with our nation’s top tech staff, including Todd Park, CTO of the U.S.; Steven VanRoekel, CIO of the US; and Jeff Zients, who has been tapped to fix HealthCare.gov after its troubled start.
Our combined efforts helped to prevent approval of unbalanced legislation in SOPA and PIPA. Now we have a chance to work on laws that will aid us in our daily fight against copyright infringement—without harming the Internet.